Settings and activity

19 results found

1. Customer Portal Should Include Assets

   68 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Pontus Floberg supported this idea  ·  May 17, 2024

2. Reports on Customer Portal

   19 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  May 17, 2024

3. power bi

   7 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Mar 5, 2024

4. Customize Satisfaction survey

   64 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Feb 5, 2024

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Nov 8, 2023

6. Only allow login from MAC-addresses.

   2 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Pontus Floberg shared this idea  ·  Oct 16, 2023

7. Multiple api keys per account

   55 votes

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   4 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Oct 16, 2023

8. Assign multiple technicians to a ticket

   405 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Oct 13, 2023

9. Allow More White Label Options

   437 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Oct 13, 2023

10. Free Dashboard Account

    944 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 13, 2023

11. Approval for knowledgebase

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg shared this idea  ·  Oct 13, 2023

12. End User Notification Screen

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Pontus Floberg shared this idea  ·  Oct 13, 2023

13. White label customer support portal

    40 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 12, 2023

14. White label mobile app for your customers

    388 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 12, 2023

15. more customisation of portal

    22 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 12, 2023

16. Customize customer portal

    31 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 12, 2023

17. Ubiquiti Integration

    946 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Pontus Floberg supported this idea  ·  Sep 27, 2023

18. Synology Active Backup Monitoring

    393 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Sep 27, 2023

19. Office license type

    471 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Pontus Floberg supported this idea  ·  Sep 27, 2023