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19 results found

  1. Customer Portal Should Include Assets

    63 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Pontus Floberg supported this idea  · 

  2. Reports on Customer Portal

    18 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Pontus Floberg supported this idea  · 

  3. power bi

    7 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Pontus Floberg supported this idea  · 

  4. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pontus Floberg supported this idea  · 

  5. Activity Status "Awaiting on customer reply" should stop the SLA as well

    101 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pontus Floberg supported this idea  · 

  6. Only allow login from MAC-addresses.

    1 vote

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Pontus Floberg shared this idea  · 

  7. Multiple api keys per account

    48 votes

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    3 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Pontus Floberg supported this idea  · 

  8. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Pontus Floberg supported this idea  · 

  9. Allow More White Label Options

    432 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Pontus Floberg supported this idea  · 

  10. Free Dashboard Account

    867 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Pontus Floberg supported this idea  · 

  11. Approval for knowledgebase

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Pontus Floberg shared this idea  · 

  12. End User Notification Screen

    8 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Pontus Floberg shared this idea  · 

  13. White label customer support portal

    38 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pontus Floberg supported this idea  · 

  14. White label mobile app for your customers

    375 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Pontus Floberg supported this idea  · 

  15. more customisation of portal

    19 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Pontus Floberg supported this idea  · 

  16. Customize customer portal

    29 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Pontus Floberg supported this idea  · 

  17. Ubiquiti Integration

    847 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Pontus Floberg supported this idea  · 

  18. Synology Active Backup Monitoring

    381 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  19. Office license type

    434 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Pontus Floberg supported this idea  ·