Settings and activity

16 results found

1. Customer Portal Should Include Assets

   68 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Pontus Floberg supported this idea  ·  May 17, 2024

2. power bi

   7 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Mar 5, 2024

3. Customize Satisfaction survey

   64 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Feb 5, 2024

4. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Nov 8, 2023

5. Only allow login from MAC-addresses.

   3 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Pontus Floberg shared this idea  ·  Oct 16, 2023

6. API Key Manager / API Security / Expanding capabilities / OpenAPI compliance

   124 votes

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   32 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   [For major features only–] You can also follow this in our Pubic Roadmap.

   
   

   Best regards,

   The Atera Team

   
   

   
   

   Pontus Floberg supported this idea  ·  Oct 16, 2023

7. Assign multiple technicians to a ticket

   407 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Oct 13, 2023

8. Allow More White Label Options

   438 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Oct 13, 2023

9. Free Dashboard Account

   948 votes

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   28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Pontus Floberg supported this idea  ·  Oct 13, 2023

10. Approval for knowledgebase

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg shared this idea  ·  Oct 13, 2023

11. End User Notification Screen

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Pontus Floberg shared this idea  ·  Oct 13, 2023

12. Customer Portal / Service portal suggested improvements (consolidated)

    161 votes

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    25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 12, 2023

13. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Oct 12, 2023

14. Ubiquiti Integration

    951 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Pontus Floberg supported this idea  ·  Sep 27, 2023

15. Synology Active Backup Monitoring

    397 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Pontus Floberg supported this idea  ·  Sep 27, 2023

16. Office license type

    473 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Pontus Floberg supported this idea  ·  Sep 27, 2023