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17 results found

  1. datto

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    William Lombardi supported this idea  · 

  2. Keeper Security Integration

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    William Lombardi supported this idea  · 

  3. Splashtop SOS

    149 votes

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    5 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    William Lombardi supported this idea  · 

  4. Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!

    9 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    William Lombardi commented  · 

    Yes, exactly! We have the same issue where a 3rd party consultant services multiple customers and needs to create tickets for those customers. It would be great if there could be a way to specify the customer he is working with on the portal or in the subject line of the email so that Atera would create the ticket under the proper account.

    William Lombardi supported this idea  · 

  5. azure

    1 vote

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    William Lombardi shared this idea  · 

  6. Ability to set a beginning balance or adjust the balance of time on a block contract.

    1 vote

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    William Lombardi shared this idea  · 

  7. Block hours details

    11 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    William Lombardi supported this idea  · 

  8. Please improve Block Hours

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    William Lombardi supported this idea  · 

  9. Block Contracts Balance Report for ALL customers

    5 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    William Lombardi supported this idea  · 

  10. Improved Billing

    270 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    William Lombardi commented  · 

    Allow invoice payment from the customer portal and send payment information to the accounting integration.

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    William Lombardi commented  · 

    Export invoices outside of the "Invoice Batch" process.

    William Lombardi supported this idea  · 

  11. White label mobile app for your customers

    369 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    William Lombardi supported this idea  · 

  12. View multiple screens on Splashtop at the same time.

    634 votes

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    33 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    William Lombardi supported this idea  · 

  13. Sophos Integration

    632 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    William Lombardi supported this idea  · 

  14. Documentation Management

    1,195 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    William Lombardi supported this idea  · 

  15. Mobile Device Management

    2,191 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

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    William Lombardi commented  · 

    Android and iOS

    William Lombardi supported this idea  · 

  16. Export an invoice without a batch.

    4 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  17. Ability to Export Atera Subscription Invoices as a PDF and not a just a link

    13 votes

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    3 comments  ·  Ideas and Feedback  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    William Lombardi supported this idea  ·