Settings and activity

86 results found

1. Ticketing: Customer-specific Custom Fields

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  May 1, 2025

2. Custom Ticket Types

   15 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke commented  ·  May 1, 2025  ·  Edit…  ·  Delete…

   We categorize our ticket types beyond incident, service request, problem, and change. We also have Project & Maintenance as types and being able to add custom types is critical if we were to move to Atera as our ticketing system.

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   Richard Gericke supported this idea  ·  May 1, 2025

3. Registry Editor Enhancements

   8 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Apr 15, 2024

4. On-Call System Integration

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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   Richard Gericke shared this idea  ·  Feb 16, 2024

5. Billing User License

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

6. Free Account User for Admin Purposes

   33 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

7. Fortinet Integration

   71 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

8. meraki

   12 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

9. Meraki integration

   100 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

10. 1Password Integration

    70 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

11. Microsoft Licensing integration

    198 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

12. Synology Active Backup Monitoring

    402 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

13. Install agent on Synology, QNAP or Raspberry Pi

    374 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

14. Monitored Agent "addon" for Synology

    221 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

15. Knowledge

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Richard Gericke shared this idea  ·  Dec 4, 2023

16. Use External Link as Knowledge

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Dec 4, 2023

17. knowledge

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Dec 4, 2023

18. Merge Agents

    172 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Jun 29, 2023

19. Ability to archive retired devices

    320 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Richard Gericke supported this idea  ·  Jun 29, 2023

20. Live screenshot of device to see user activity

    435 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Richard Gericke supported this idea  ·  Jun 29, 2023