Settings and activity

11 results found

1. Export Customer List

   23 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Joshua Caliwatan supported this idea  ·  Mar 31, 2023

2. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joshua Caliwatan supported this idea  ·  Dec 8, 2022

3. Edit Ticket Notes

   235 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joshua Caliwatan supported this idea  ·  Dec 8, 2022

4. Technician email alerts from internal notes

   23 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Joshua Caliwatan supported this idea  ·  Dec 8, 2022

5. Assignee / Technician History as Internal Notes

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joshua Caliwatan supported this idea  ·  Dec 8, 2022

6. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   27 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joshua Caliwatan supported this idea  ·  Dec 8, 2022

7. Alert when agent uninstalled

   1,426 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Joshua Caliwatan supported this idea  ·  Dec 8, 2022

8. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   172 votes

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   27 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joshua Caliwatan supported this idea  ·  Sep 16, 2022

9. Ticket Checklist

   278 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Joshua Caliwatan supported this idea  ·  Sep 15, 2022

10. Ticket Summary

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joshua Caliwatan supported this idea  ·  Sep 15, 2022

11. Exporting Customers Details/Data

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Joshua Caliwatan supported this idea  ·  Aug 30, 2022
    Joshua Caliwatan shared this idea  ·  Aug 12, 2022