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11 results found

  1. Export Customer List

    25 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  2. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  3. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  4. Technician email alerts from internal notes

    24 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  5. Assignee / Technician History as Internal Notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  6. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  7. Alert when agent uninstalled

    1,491 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  8. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    190 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  9. Ticket Checklist

    310 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Joshua Caliwatan supported this idea  · 

  10. Ticket Summary

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joshua Caliwatan supported this idea  · 

  11. Exporting Customers Details/Data

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Joshua Caliwatan supported this idea  · 
    Joshua Caliwatan shared this idea  ·