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11 results found

  1. Export Customer List

    24 votes
    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  2. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

    3 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  3. Edit Ticket Notes

    242 votes
    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joshua Caliwatan supported this idea  · 

  4. Technician email alerts from internal notes

    23 votes
    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  5. Assignee / Technician History as Internal Notes

    7 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  6. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes
    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joshua Caliwatan supported this idea  · 

  7. Alert when agent uninstalled

    1,470 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  8. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    181 votes
    28 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joshua Caliwatan supported this idea  · 

  9. Ticket Checklist

    291 votes
    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  10. Ticket Summary

    3 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 

  11. Exporting Customers Details/Data

    2 votes
    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Joshua Caliwatan supported this idea  · 
    Joshua Caliwatan shared this idea  ·