Settings and activity

17 results found

1. Bulk update customers

   5 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

2. Put a ticket in a Hold queue

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

3. chocolatey rate limiting

   9 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

4. PC Offline

   15 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

5. **Remotely Wipe Devices**

   43 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

6. Show when another engineer is in a ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

7. Allow different white label customizations per customers.

   2 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

8. Ticket Type = Project

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

9. how many devices are online per client

   3 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   thempel thempel supported this idea  ·  Jun 22, 2022

10. helpdesk agent improvement

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    thempel thempel supported this idea  ·  Jun 22, 2022

11. Enable One way Chat & features

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    thempel thempel supported this idea  ·  Jun 22, 2022

12. Network Discovery automated report export

    9 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    thempel thempel supported this idea  ·  Jun 22, 2022

13. Priviledged User Install Software for macOS

    8 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    thempel thempel supported this idea  ·  Jun 22, 2022

14. hudu

    18 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    thempel thempel supported this idea  ·  Jun 22, 2022

15. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    thempel thempel supported this idea  ·  Jun 22, 2022

16. Scripting tool to open/manage/close ticket

    3 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    thempel thempel shared this idea  ·  Jun 22, 2022

17. New Ticket Actions

    29 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    thempel thempel supported this idea  ·  Jun 22, 2022