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42 results found

  1. Network Discovery: Security Audit

    925 votes

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    Under Review  ·  18 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    ITGSI Support commented  · 

    Syslogs / Event Logs - aggregated and parsed into a BI tool/dashboard for "birds eye level" views of issues. Syslogs/Event Logs offer a wealth of CISSP related information when it is presented and understood by the administrator/tech.

  2. Project Ticket

    205 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 

  3. Ticket Checklist

    258 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    ITGSI Support supported this idea  · 

  4. Edit Ticket Notes

    225 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 

  5. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    31 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    ITGSI Support supported this idea  · 

  6. Quoting

    76 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    ITGSI Support commented  · 

    Quotes from within any IT-based PSA are CRITICAL.
    If a PSA can do invoices, but not quotes? That's like a car's engine having no battery. Quotes are the START of a process - just like the battery is the only way to start that car.

    ITGSI Support supported this idea  · 

  7. Reply to tickets via email

    87 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  8. Activity Status "Awaiting on customer reply" should stop the SLA as well

    92 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    ITGSI Support supported this idea  · 

  9. Assign multiple technicians to a ticket

    370 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    ITGSI Support supported this idea  · 

  10. Mileage tracking

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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  11. Sophos Integration

    632 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    ITGSI Support supported this idea  · 

  12. Trend Micro

    20 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 

  13. There is a strong need for Microsoft CSP billing

    18 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 

  14. White label mobile app for your customers

    370 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    ITGSI Support supported this idea  · 

  15. Integrations for Dynamic Billing

    15 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    ITGSI Support commented  · 

    SuperOps.ai also has this and they are working on Sherweb integration as well.
    These two are 2 of the biggest CSP platforms out there - Atera would do well to tie these 2 into the PSA.

    ITGSI Support supported this idea  · 

  16. Ability to See Your Calendar In Atera

    30 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 

  17. Pax 8 Integration

    49 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 

  18. Microsoft Booking integration

    9 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  19. 3cx Ticket Integration.

    20 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  20. Server and VM Monitoring and Managemen for AD

    291 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    ITGSI Support supported this idea  · 
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