Settings and activity

39 results found

1. Network Discovery: Security Audit

   969 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   ITGSI Support commented  ·  Mar 10, 2023  ·  Edit…  ·  Delete…

   Syslogs / Event Logs - aggregated and parsed into a BI tool/dashboard for "birds eye level" views of issues. Syslogs/Event Logs offer a wealth of CISSP related information when it is presented and understood by the administrator/tech.

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2. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

3. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   ITGSI Support supported this idea  ·  Mar 10, 2023

4. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

5. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   33 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

6. Quoting

   82 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   ITGSI Support commented  ·  Mar 10, 2023  ·  Edit…  ·  Delete…

   Quotes from within any IT-based PSA are CRITICAL.
   If a PSA can do invoices, but not quotes? That's like a car's engine having no battery. Quotes are the START of a process - just like the battery is the only way to start that car.

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   ITGSI Support supported this idea  ·  Mar 9, 2023

7. Reply to tickets via email

   98 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

8. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

9. Assign multiple technicians to a ticket

   403 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

10. Mileage tracking

    32 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

11. Sophos Integration

    662 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

12. Trend Micro

    25 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

13. There is a strong need for Microsoft CSP billing

    23 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

14. White label mobile app for your customers

    387 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

15. Integrations for Dynamic Billing

    20 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    ITGSI Support commented  ·  Mar 9, 2023  ·  Edit…  ·  Delete…

    SuperOps.ai also has this and they are working on Sherweb integration as well.
    These two are 2 of the biggest CSP platforms out there - Atera would do well to tie these 2 into the PSA.

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    ITGSI Support supported this idea  ·  Mar 9, 2023

16. Ability to See Your Calendar In Atera

    35 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

17. Pax 8 Integration

    61 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

18. Microsoft Booking integration

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

19. 3cx Ticket Integration.

    23 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

20. Server and VM Monitoring and Managemen for AD

    322 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023