Settings and activity

39 results found

1. Network Discovery: Security Audit

   969 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   ITGSI Support commented  ·  Mar 10, 2023  ·  Edit…  ·  Delete…

   Syslogs / Event Logs - aggregated and parsed into a BI tool/dashboard for "birds eye level" views of issues. Syslogs/Event Logs offer a wealth of CISSP related information when it is presented and understood by the administrator/tech.

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2. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

3. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

4. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

5. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   32 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

6. Quoting

   82 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   ITGSI Support commented  ·  Mar 10, 2023  ·  Edit…  ·  Delete…

   Quotes from within any IT-based PSA are CRITICAL.
   If a PSA can do invoices, but not quotes? That's like a car's engine having no battery. Quotes are the START of a process - just like the battery is the only way to start that car.

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   ITGSI Support supported this idea  ·  Mar 9, 2023

7. Reply to tickets via email

   98 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

8. Activity Status "Awaiting on customer reply" should stop the SLA as well

   108 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

9. Assign multiple technicians to a ticket

   403 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ITGSI Support supported this idea  ·  Mar 10, 2023

10. Mileage tracking

    32 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

11. Sophos Integration

    661 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

12. Trend Micro

    25 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

13. There is a strong need for Microsoft CSP billing

    23 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 10, 2023

14. White label mobile app for your customers

    386 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

15. Integrations for Dynamic Billing

    20 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    ITGSI Support commented  ·  Mar 9, 2023  ·  Edit…  ·  Delete…

    SuperOps.ai also has this and they are working on Sherweb integration as well.
    These two are 2 of the biggest CSP platforms out there - Atera would do well to tie these 2 into the PSA.

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    ITGSI Support supported this idea  ·  Mar 9, 2023

16. Ability to See Your Calendar In Atera

    35 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

17. Pax 8 Integration

    61 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

18. Microsoft Booking integration

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

19. 3cx Ticket Integration.

    23 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023

20. Server and VM Monitoring and Managemen for AD

    322 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    ITGSI Support supported this idea  ·  Mar 9, 2023