Settings and activity

13 results found

1. Ticket Checklist

   323 votes

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   23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Maria D'Angelo supported this idea  ·  Dec 15, 2022

2. Put a ticket in a Hold queue

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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3. Display entire ticket conversation in email template

   49 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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4. Automatically close Alert tickets when resolved

   218 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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5. Lock or freeze the ticket buttons at top of the ticket window.

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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6. Edit Ticket Notes

   305 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Maria D'Angelo supported this idea  ·  Apr 8, 2022

7. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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8. Assign multiple technicians to a ticket

   417 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Maria D'Angelo supported this idea  ·  Apr 8, 2022

9. Ticket organisation

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Maria D'Angelo supported this idea  ·  Apr 8, 2022

10. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Maria D'Angelo supported this idea  ·  Apr 8, 2022

11. Schedule existing tickets

    201 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Maria D'Angelo supported this idea  ·  Apr 8, 2022

12. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Maria D'Angelo supported this idea  ·  Apr 8, 2022

13. API: search tickets and time entries by date-range and customer-ID

    14 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Maria D'Angelo supported this idea  ·  Apr 8, 2022