Settings and activity

277 results found

1. Clone scheduled ticket

   26 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

2. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

3. Ability to CC someone when you create a ticket

   39 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

4. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   33 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

5. Custom Ticket Activity Status

   40 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

6. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

7. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Taylor Anderson supported this idea  ·  Feb 5, 2023

8. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

9. Ticket Rounding - 5 minutes | 10 minutes

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

10. Customize Dashboard and Reports

    52 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    
    

    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.

    
    

    Stay tuned for our Product Release notifications

    Taylor Anderson supported this idea  ·  Feb 5, 2023

11. Remote Connection Report

    162 votes

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    14 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

12. customer report

    134 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

13. Support Knowledge Center Sub-Categories

    8 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

14. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

15. Email All Clients

    24 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

16. "Back To Scripts" button

    6 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

17. Chat availability hours

    79 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

18. Attendance System for remote workers

    80 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

19. Allow for Microsoft and Google Modern SMTP Relay / Authentication

    17 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

20. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023