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Settings and activity

288 results found

  1. Activity Status "Awaiting on customer reply" should stop the SLA as well

    109 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  2. sort tickets by more than one field

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  3. Close Tickets - No notification

    11 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  4. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  5. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  6. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  7. Clone scheduled ticket

    26 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  8. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  9. Ability to CC someone when you create a ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  10. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    33 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  11. Custom Ticket Activity Status

    39 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  12. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  13. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Taylor Anderson supported this idea  · 

  14. Mileage tracking

    32 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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  15. Ticket Rounding - 5 minutes | 10 minutes

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  16. Customize Dashboard and Reports

    52 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

    Taylor Anderson supported this idea  · 

  17. Remote Connection Report

    159 votes

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    12 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Taylor Anderson supported this idea  · 

  18. customer report

    133 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Taylor Anderson supported this idea  · 

  19. Support Knowledge Center Sub-Categories

    8 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Taylor Anderson supported this idea  · 

  20. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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