Settings and activity

16 results found

1. Technician Out of Office

   31 votes

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   5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   David Bui commented  ·  Jul 21, 2023  ·  Edit…  ·  Delete…

   Make Technicians have the ability to set themselves as busy, away, unavailable. Sort of like teams, where you can set your Status....

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   David Bui supported this idea  ·  Mar 23, 2023

2. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

3. Emailed response thread context

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

4. Conversation / Effort Thread

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

5. be able to change font size

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

6. Set a default font when replying to tickets

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

7. Overall improvement of Patch Management

   329 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

8. Edit Ticket Notes

   248 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

9. Support to connect to a 365 mailbox

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

10. Close Tickets - No notification

    11 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

11. Ability to CC someone when you create a ticket

    37 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

12. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

13. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

14. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

15. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    David Bui supported this idea  ·  Mar 23, 2023

16. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023