Settings and activity

16 results found

1. Technician Out of Office

   32 votes

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   5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   David Bui commented  ·  Jul 21, 2023  ·  Edit…  ·  Delete…

   Make Technicians have the ability to set themselves as busy, away, unavailable. Sort of like teams, where you can set your Status....

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   David Bui supported this idea  ·  Mar 23, 2023

2. Display entire ticket conversation in email template

   48 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

3. Emailed response thread context

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

4. Conversation / Effort Thread

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

5. be able to change font size

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

6. Set a default font when replying to tickets

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

7. Overall improvement of Patch Management

   344 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

8. Edit Ticket Notes

   299 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

9. Support to connect to a 365 mailbox

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

10. Close Tickets - No notification

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

11. Ability to CC someone when you create a ticket

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

12. Ticket Checklist

    321 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    David Bui supported this idea  ·  Mar 23, 2023

13. Assign multiple technicians to a ticket

    416 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    David Bui supported this idea  ·  Mar 23, 2023

14. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

15. Password protect the Atera agent from end-user uninstalls

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    1,648 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

16. Dark Mode

    1,943 votes

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    125 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    David Bui supported this idea  ·  Mar 23, 2023