Settings and activity

16 results found

1. Technician Out of Office

   28 votes

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   5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   David Bui commented  ·  Jul 21, 2023  ·  Edit…  ·  Delete…

   Make Technicians have the ability to set themselves as busy, away, unavailable. Sort of like teams, where you can set your Status....

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   David Bui supported this idea  ·  Mar 23, 2023

2. Display entire ticket conversation in email template

   43 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   David Bui supported this idea  ·  Apr 16, 2023

3. Emailed response thread context

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

4. Conversation / Effort Thread

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

5. be able to change font size

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   David Bui supported this idea  ·  Apr 16, 2023

6. Set a default font when replying to tickets

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Apr 16, 2023

7. Overall improvement of Patch Management

   320 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

8. Edit Ticket Notes

   235 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   David Bui supported this idea  ·  Mar 23, 2023

9. Support to connect to a 365 mailbox

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Bui supported this idea  ·  Mar 23, 2023

10. Close Tickets - No notification

    11 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

11. Ability to CC someone when you create a ticket

    34 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

12. Ticket Checklist

    278 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    David Bui supported this idea  ·  Mar 23, 2023

13. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

    
    

    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

    
    

    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call
    

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

    
    

    All the best,

    Yakov

    David Bui supported this idea  ·  Mar 23, 2023

14. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023

15. Password protect the Atera agent from end-user uninstalls

    1,578 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    David Bui supported this idea  ·  Mar 23, 2023

16. Atera Dark Mode

    1,688 votes

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    Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    David Bui supported this idea  ·  Mar 23, 2023