Settings and activity

58 results found

1. Separating the chat feature from the Helpdesk Agent

   6 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

2. Add links to the helpdesk agent icon

   5 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

3. Ability to deploy Helpdesk agent with specific parameter.

   9 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

4. new contact

   5 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

5. Remove or Allow Disable of Confirmation Token

   3 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

6. Change management

   160 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

7. Add HelpDesk Agent and Chat to the View Filter

   9 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

8. Audio alert on PC for client Chat request

   24 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

9. Privacy Mode for Clients

   19 votes

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   3 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

10. Indication of which devices have the helpdesk icon enabled on the devices view

    20 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

11. SLA Customisation

    35 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

12. Local Security Policy

    22 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

13. Remote Desktop Server multi-user support for the Helpdesk agent.

    33 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

14. Option to disable auto ticket creation on chat.

    4 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

15. Search - Custom fields

    55 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

16. Splashtop Hidden Remote Access

    45 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

17. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

18. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

19. 2FA Trusted Devices - Permanent.

    31 votes

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    2 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

20. Check if your client's password or admin password has been in a breach or their data is on the dark web

    14 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022