Settings and activity

  1. 1 vote

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    0 comments  ·  Ideas and Feedback » Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Matthew Maserati shared this idea  · 
  2. 878 votes

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    Under Review  ·  30 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Matthew Maserati commented  · 

    It would be VERY helpful on the ticket page/dashboard when seeing tickets if time has been taken against a ticket. Maybe just a Green clock icon next to the Tech name if time is taken and red if no time. If that linked to the time entries screen for the ticket it would be great. This is pretty common feature to encourage time accountability .

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    Matthew Maserati commented  · 

    So correct. 500 customers, 4 Engineers, Each engineer has needs per client assigned to them. Making a dashboard customizable would be great

    Matthew Maserati supported this idea  · 
  3. 9 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 47 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  5. 11 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  6. 7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  7. 3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Matthew Maserati supported this idea  · 
  8. 47 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  9. 5 votes

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  10. 1 vote

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    0 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 36 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Matthew Maserati commented  · 

    AGREED!
    When using the event viewer please add the filter option like in windows. It is a useless tool to scroll through 45000 INFORMATION alerts. Without this most common practice of event viewer, one has to connect to the device.
    The best part of an RMM is to accomplish as much work without disrupting the end user. Event Log is a great resource but we all know its bloated. We only care about warnings and errors or critical. PLEASE this is easy to do.

    Matthew Maserati supported this idea  · 
  12. 451 votes

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    Under Review  ·  3 comments  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 1 vote

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  15. 20 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  16. 33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  17. 102 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  18. 20 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Maserati supported this idea  · 
  19. 198 votes

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    10 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Matthew Maserati shared this idea  · 
  20. 1,136 votes

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    Under Review  ·  39 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Matthew Maserati supported this idea  · 
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