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9 results found

  1. Adding Notes - Documentation

    98 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Chase Baird supported this idea  · 

  2. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chase Baird supported this idea  · 

  3. client notes

    35 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Chase Baird supported this idea  · 

  4. Have a separate url for the knowledge base

    7 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    An error occurred while saving the comment
    Chase Baird commented  · 

    Just tried to create a KB about logging into the portal. Then I realized you need to login to see the KB. Hope this option happens.

    Chase Baird supported this idea  · 

  5. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Chase Baird shared this idea  · 

  6. add an option/button to send / resend a user's customer portal to the user

    50 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Chase Baird supported this idea  · 

  7. More Snippet Options

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Chase Baird shared this idea  · 

  8. Allow Snippets in Emails for Custom Ticket Fields

    14 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chase Baird supported this idea  · 

  9. More Snippets

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chase Baird supported this idea  ·