Settings and activity

49 results found

1. Export Ticket Information

   30 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Sep 14, 2026

2. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Sep 14, 2026

3. ticket tabs, close them when a ticket is closed!

   36 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Sep 14, 2026

4. Ability to CC someone when you create a ticket

   41 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Sep 14, 2026

5. Portal / Form Ticket Template - Improvements (consolidated)

   44 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Support Regio3-EDV supported this idea  ·  Sep 14, 2026

6. Ability to Edit

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 31, 2026

7. Please make the ticket reply field resizable

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 31, 2026

8. Put entries back to the top

   6 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your feedback is currently under review by our product team.

   
   

   We appreciate your patience during this process and will update you accordingly.

   
   

   Best regards,

   The Atera Team

   Support Regio3-EDV supported this idea  ·  Aug 31, 2026

9. Simple Ticket Merging

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 11, 2026

10. Create & Due Dates for Tickets

    18 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Feb 10, 2026

11. Create Custom Tags

    19 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Feb 10, 2026

12. Multiple Ticket Boards

    21 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Feb 10, 2026

13. Ticket Rounding - 5 minutes | 10 minutes

    22 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Feb 10, 2026

14. Ability to schedule already open tickets

    30 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Feb 10, 2026

15. Emails to other than the requester

    70 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Feb 10, 2026

16. Ticket Type - Tasks

    29 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

17. Deleting comments

    47 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

18. Change management

    165 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

19. Email technician when they have been @ tagged on an internal note of a ticket

    335 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

20. Ticket Tags

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025