Settings and activity

43 results found

1. Simple Ticket Merging

   16 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 11, 2026

2. Create & Due Dates for Tickets

   18 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 10, 2026

3. Create Custom Tags

   19 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 10, 2026

4. Multiple Ticket Boards

   21 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 10, 2026

5. Ticket Rounding - 5 minutes | 10 minutes

   22 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 10, 2026

6. Ability to schedule already open tickets

   30 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 10, 2026

7. Emails to other than the requester

   64 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Feb 10, 2026

8. Ticket Type - Tasks

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Nov 3, 2025

9. Deleting comments

   43 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Nov 3, 2025

10. Change management

    163 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

11. Email technician when they have been @ tagged on an internal note of a ticket

    332 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

12. Ticket Tags

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

13. Add ability to retroactively flag ticket notes as resolutions

    13 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

14. Drag and Drop Ticket Attachment

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

15. Splitting a customer response into a new ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

16. Customer Portal / Service portal suggested improvements (consolidated)

    166 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Nov 3, 2025

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    112 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

18. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

19. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

20. Custom Ticket Types

    15 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024