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7 results found

  1. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Zortman commented  · 

    This is THE BIGGEST complaint from my technicians...replying to an email is SOOO much easier than logging into app to respond....PLEASE ADD THIS FEATURE!!

    Brian Zortman supported this idea  · 

  2. change color of new ticket button

    1 vote

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Brian Zortman shared this idea  · 

  3. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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  4. SentinelOne Integration

    448 votes

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    31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  5. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  6. Assign multiple technicians to a ticket

    405 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Zortman supported this idea  · 

  7. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


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    Brian Zortman commented  · 

    Dark Mode PLEASE!!!!!

    Brian Zortman supported this idea  ·