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7 results found

  1. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Zortman commented  · 

    This is THE BIGGEST complaint from my technicians...replying to an email is SOOO much easier than logging into app to respond....PLEASE ADD THIS FEATURE!!

    Brian Zortman supported this idea  · 

  2. change color of new ticket button

    1 vote

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Brian Zortman shared this idea  · 

  3. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. SentinelOne Integration

    427 votes

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    Under Review  ·  28 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  5. Office 365 Integration

    1,541 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  6. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Brian Zortman supported this idea  · 

  7. Atera Dark Mode

    1,688 votes

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    Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Brian Zortman commented  · 

    Dark Mode PLEASE!!!!!

    Brian Zortman supported this idea  ·