Settings and activity

227 results found

1. Office license type

   431 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

   Doug Knapfel supported this idea  ·  Oct 14, 2023

2. Integration with MS Teams

   22 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

3. Allow for customization of columns on ticketing screen

   279 votes

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   37 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

4. Ability to assign ticket to customer, not contact

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

5. Add spell check in ticket input

   68 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

6. Activate the chat function for all devices at once.

   12 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

7. Audio alert on PC for client Chat request

   23 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Doug Knapfel supported this idea  ·  Oct 14, 2023

8. Chat Widget For Websites

   11 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

9. Apple Business Chat

   10 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Doug Knapfel supported this idea  ·  Oct 14, 2023

10. Chat feature from the mobile app.

    65 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  ·  Oct 14, 2023

11. chat

    16 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

12. chat

    44 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  ·  Oct 14, 2023

13. Dark mode view for the agera app Android and IOS please

    78 votes

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    4 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

14. Customer facing App

    52 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

15. More customizable dashboard

    14 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

16. Tree View Organization of Devices

    12 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

17. regedit

    54 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Doug Knapfel supported this idea  ·  Oct 14, 2023

18. View only license

    28 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

19. If a technician deletes time entries, need to see it on the activity log

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023

20. bitdefender

    16 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Doug Knapfel supported this idea  ·  Oct 14, 2023