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8 results found

  1. Change management

    157 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Craig Beam supported this idea  · 

  2. Auto-assign tickets with initial reply

    62 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Craig Beam commented  · 

    not sure why this isnt default

    Craig Beam supported this idea  · 

  3. Free Dashboard Account

    887 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Craig Beam supported this idea  · 

  4. For roles and permission: ability to create groups of technicians and then assign those groups to the customer

    10 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Craig Beam commented  · 

    auto-assigning tickets by groups would be great too

    Craig Beam supported this idea  · 

  5. Remove Admin from Auto assignment to ticket

    20 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Craig Beam supported this idea  · 

  6. Role management

    127 votes

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    Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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  7. Office 365 Integration

    1,552 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  8. Improved Customized Dashboard

    1,546 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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