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8 results found

  1. Change management

    161 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Craig Beam supported this idea  · 

  2. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Craig Beam commented  · 

    not sure why this isnt default

    Craig Beam supported this idea  · 

  3. Free Dashboard Account

    923 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Craig Beam supported this idea  · 

  4. For roles and permission: ability to create groups of technicians and then assign those groups to the customer

    11 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Craig Beam commented  · 

    auto-assigning tickets by groups would be great too

    Craig Beam supported this idea  · 

  5. Remove Admin from Auto assignment to ticket

    22 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Craig Beam supported this idea  · 

  6. Role management

    131 votes

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    Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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  7. Office 365 Integration

    1,574 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  8. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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