Settings and activity
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318 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
DeAnna Birdsall
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4 votes
An error occurred while saving the comment DeAnna Birdsall
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5 votesDeAnna Birdsall
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1,616 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
DeAnna Birdsall
supported this idea
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1,256 votesDeAnna Birdsall
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848 votes
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297 votes
Hi,
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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665 votes
Applies to:
Admin > Settings > Tickets
Contacts
Tickets
When an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".
Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply" addresses.
Add the ability to add a list of possible email combinations with wild cards:
"noreply@*"
"no-reply@"
etc
Create the ticket, but send the email alert to a specified Technician ONLY (not the sender).
When the ticket is created from an unknown Contact, automatically set Silent status, and DO NOT add Portal Access for that email.
This allows the Technician to make the final determination if the email is valid or Spam/Junk mail.
It would be helpful if we had additional options on the Contact screen also.
Add "silent" and an option to REMOVE Portal Access.