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7 results found

  1. Deleting comments

    16 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charlie Tuttle supported this idea  · 

  2. Ability to edit Internal Note on ticket

    36 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charlie Tuttle supported this idea  · 

  3. Schedule existing tickets

    171 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charlie Tuttle supported this idea  · 

  4. Live screenshot of device to see user activity

    394 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charlie Tuttle supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    297 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charlie Tuttle supported this idea  · 

  6. Dark Mode

    246 votes

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    4 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Charlie Tuttle supported this idea  · 

  7. Ability to schedule already open tickets

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charlie Tuttle shared this idea  ·