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30 results found

  1. Report to show computers that do not meet the requirements for Windows 11

    380 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Joseph D'Onofrio supported this idea  · 

  2. MS Office Updates

    722 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph D'Onofrio supported this idea  · 

  3. Custom Ticket Activity Status

    35 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joseph D'Onofrio supported this idea  · 

  4. Add spell check in ticket input

    69 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joseph D'Onofrio supported this idea  · 

  5. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joseph D'Onofrio supported this idea  · 

  6. "Warning" when resolving a ticket without adding time entry

    135 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph D'Onofrio supported this idea  · 

  7. Schedule existing tickets

    169 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph D'Onofrio supported this idea  · 

  8. Project Ticket

    226 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph D'Onofrio supported this idea  · 

  9. Email technician when they have been @ tagged on an internal note of a ticket

    281 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joseph D'Onofrio supported this idea  · 

  10. Assign multiple technicians to a ticket

    391 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Joseph D'Onofrio supported this idea  · 
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