Settings and activity

28 results found

1. Custom Ticket Activity Status

   40 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

2. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

3. Activity Status "Awaiting on customer reply" should stop the SLA as well

   112 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

4. Improve adding Manual Time Entries

   220 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

5. Schedule existing tickets

   176 votes

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   20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

6. Project Ticket

   246 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

7. Email technician when they have been @ tagged on an internal note of a ticket

   331 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

8. Assign multiple technicians to a ticket

   410 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024