Settings and activity

26 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

2. Improve adding Manual Time Entries

   228 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

3. Schedule existing tickets

   200 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

4. Project Ticket

   248 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

5. Email technician when they have been @ tagged on an internal note of a ticket

   334 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024

6. Assign multiple technicians to a ticket

   417 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Joseph D'Onofrio supported this idea  ·  Sep 10, 2024