Settings and activity

13 results found

1. Print a Ticket

   118 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

2. Ticket Checklist

   285 votes

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   20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

3. Customized Ticket Options

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

4. Customize Ticket Type

   13 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

5. Multiple Ticket Boards

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

6. Custom Ticket Types

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

7. Custom Ticket Activity Status

   36 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

8. Add custom "Types" to use for tickets

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö shared this idea  ·  Aug 15, 2024

9. Ticket Export

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sassa Bodensjö supported this idea  ·  Aug 15, 2024

10. Ability to edit Internal Note on ticket

    36 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sassa Bodensjö supported this idea  ·  Aug 15, 2024

11. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sassa Bodensjö supported this idea  ·  Aug 15, 2024

12. Email technician when they have been @ tagged on an internal note of a ticket

    297 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sassa Bodensjö supported this idea  ·  Aug 15, 2024

13. Allow for customization of columns on ticketing screen

    315 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sassa Bodensjö supported this idea  ·  Aug 15, 2024