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12 results found

  1. Print a Ticket

    127 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  2. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Sassa Bodensjö supported this idea  · 

  3. Customized Ticket Options

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  4. Customize Ticket Type

    14 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  5. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  6. Custom Ticket Types

    13 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 
    An error occurred while saving the comment
    Sassa Bodensjö commented  · 

    It is quite limited to only have 4 "types" to choose from.

    Incident
    Problem
    Request
    Change

    Sometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.

  7. Custom Ticket Activity Status

    39 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  8. Ticket Export

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  9. Ability to edit Internal Note on ticket

    46 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  10. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  11. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  · 

  12. Allow for customization of columns on ticketing screen

    345 votes

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    42 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sassa Bodensjö supported this idea  ·