Settings and activity

29 results found

1. Webroot license sync or storage in Atera

   77 votes

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   4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Jun 17, 2024

2. Webroot actions appear in recent processes

   4 votes

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   0 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Jun 17, 2024

3. When doing a remote Webroot scan from the agent page, show the results on the agent page.

   16 votes

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   0 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Jun 17, 2024

4. Ability to remove Webroot from the GUI

   10 votes

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   1 comment  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Jun 17, 2024

5. Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

   13 votes

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   0 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Jun 17, 2024

6. Remove Custom Domain for Non-applicable Plans

   11 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  May 20, 2024

7. Single Sign on for all Plans

   36 votes

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   3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  May 20, 2024

8. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Feb 21, 2024

9. The ability to export KB articles

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Feb 21, 2024

10. Customers should be able to create their own KB articles

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Feb 21, 2024

11. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Feb 21, 2024

12. Customer Portal / Service portal suggested improvements (consolidated)

    161 votes

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    25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Feb 21, 2024

13. Password Manager

    154 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Feb 21, 2024

14. Integrations for Dynamic Billing

    20 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Feb 20, 2024

15. Dark Mode

    1,902 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    HelpDesk Support supported this idea  ·  Feb 20, 2024

16. Admin account without licence, licensing only for management.....

    139 votes

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    9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 8, 2023

17. Helpdesk agent to be translated in French

    15 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 8, 2023

18. Ubiquiti Integration

    952 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    HelpDesk Support supported this idea  ·  Dec 8, 2023

19. Add payment link on invoice

    7 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 6, 2023

20. Wave Integration

    82 votes

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    8 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    HelpDesk Support commented  ·  Dec 6, 2023  ·  Edit…  ·  Delete…

    It's been almost 3 years, and this is still under review. I really think Atera admin team does not monitor and care about the feedback from clients at all.

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    HelpDesk Support supported this idea  ·  Dec 6, 2023