Settings and activity

28 results found

1. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   11 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  February 21, 2024

2. The ability to export KB articles

   11 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  February 21, 2024

3. Reports on Customer Portal

   15 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  February 21, 2024

4. Customers should be able to create their own KB articles

   19 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  February 21, 2024

5. Customer Portal New Password Prompt

   21 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  February 21, 2024

6. White label customer support portal

   38 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  February 21, 2024

7. Password Manager

   135 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being

   reviewed by our product team. We

   ’

   ll keep an

   eye on the number of votes, and let you know if

   a decision is reached to implement. Thank you

   for being a partner in our process!

   HelpDesk Support supported this idea  ·  February 21, 2024

8. Integrations for Dynamic Billing

   15 votes

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   1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  February 20, 2024

9. Atera Dark Mode

   1,627 votes

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   Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  February 20, 2024

10. Dark Mode

    45 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  February 20, 2024

11. View multiple screens on Splashtop at the same time.

    634 votes

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    33 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    HelpDesk Support supported this idea  ·  February 20, 2024

12. Admin account without licence, licensing only for management.....

    127 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    HelpDesk Support supported this idea  ·  December 08, 2023

13. Helpdesk agent to be translated in French

    9 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  December 08, 2023

14. Ubiquiti Integration

    627 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  December 08, 2023

15. Add payment link on invoice

    6 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  December 06, 2023

16. Wave Integration

    79 votes

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    Under Review  ·  8 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    HelpDesk Support commented  ·  December 06, 2023  ·  Edit…  ·  Delete…

    It's been almost 3 years, and this is still under review. I really think Atera admin team does not monitor and care about the feedback from clients at all.

    Save Submitting...
    HelpDesk Support supported this idea  ·  December 06, 2023

17. Microsoft Teams

    363 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    HelpDesk Support supported this idea  ·  December 06, 2023

18. Synology Active Backup Monitoring

    355 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  December 06, 2023

19. Integration with UniFi Cloud

    874 votes

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    21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    HelpDesk Support supported this idea  ·  December 06, 2023

20. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    HelpDesk Support supported this idea  ·  December 06, 2023