Settings and activity

9 results found

1. Ability for End User to Run Scripts from Helpdesk Agent

   37 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being

   reviewed by our product team. We

   ’

   ll keep an

   eye on the number of votes, and let you know if

   a decision is reached to implement. Thank you

   for being a partner in our process!

   Jessy Allen supported this idea  ·  Jan 11, 2024

2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   172 votes

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   27 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Jessy Allen supported this idea  ·  Dec 13, 2023

3. Ability to assign a contact to multiple devices for work from home

   166 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Jessy Allen supported this idea  ·  Dec 13, 2023

4. Multiple devices per contact

   76 votes

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   10 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Jessy Allen supported this idea  ·  Dec 13, 2023

5. Multiple devices

   15 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jessy Allen supported this idea  ·  Dec 13, 2023

6. assign multiple email addresses to one contact

   9 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Jessy Allen supported this idea  ·  Dec 6, 2023

7. Merge contacts

   11 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Jessy Allen supported this idea  ·  Dec 6, 2023

8. Email Alias Support

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jessy Allen shared this idea  ·  Dec 6, 2023

9. Office 365 Integration

   1,541 votes

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   Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Jessy Allen supported this idea  ·  Dec 5, 2023