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10 results found

  1. Ability to Do software Patching for large number of Devices

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    George Pilarinos supported this idea  · 

  2. Veeam Backup Integration

    405 votes

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    15 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    George Pilarinos supported this idea  · 
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    George Pilarinos commented  · 

    Veeam Backup & Replication any update on this Integration?

  3. Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!

    12 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    George Pilarinos commented  · 

    You cannot have the same user using the same email address under two different (Customers - Companies). If you will try to add the user with the same email that already exists, there will be a notification message that the user already exists.

    As a workaround you can make use of email aliases via Atera for the preferred client.

    Create a new contact and simply add a plus sign (+) and any word before the @ sign in your current email address (for example jane+1@gmail.com)
    That would be an alias email address which is linked to the main one: jane@gmail.com

    Messages will still reach the client and you can have multiple contacts associated with the same client. But the ticket would be assigned to the customer that contact belongs (the original email address)

    ONLY ISSUE with doing this work around is that you have so many duplicated users.

    George Pilarinos supported this idea  · 

  4. Email notification when agent is installed

    22 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    George Pilarinos commented  · 

    This will work for now, however getting notification as they are added in real time would be great.

    So that we can contact the client straight away if they add a new computers on the Managed plan without our intervention.

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    George Pilarinos commented  · 

    Get an Alert via email when a new Agent has been installed on any of the customers.

    George Pilarinos supported this idea  · 

  5. SLA to work with Tickets based on Customers Contract SLA

    3 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    George Pilarinos shared this idea  · 

  6. Email notifications when agent is installed or uninstalled, now and not later!

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    George Pilarinos supported this idea  · 

  7. Helpdesk agent install automatically when Atera agent gets installed

    29 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    George Pilarinos supported this idea  · 

  8. Dark Mode

    200 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    George Pilarinos shared this idea  · 

  9. Simple Device Availability View

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    George Pilarinos supported this idea  · 
    George Pilarinos shared this idea  · 

  10. Free Dashboard Account

    865 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    George Pilarinos commented  · 

    Doesn't Atera have an API that allows us to retrieve the dashboard and place it on a HTML site OR a view only account?

    I agree In our Office we currently have display walls (using another platform) that show all our tickets, our SLA and critical issues on Display walls so that we can quickly attend when something is important or reaching its SLA time frame. This is super Important because not all the time is a technician sitting in front of a computer waiting for some one to call or email. We might be in a meeting and then see the large screen update and then need to excuse our self from the meeting to attend a critical ticket for a very important customer.

    It would be hard moving away from something that we already have to Atera that don't have this as an option?
    Display walls are very important.

    George Pilarinos supported this idea  ·