Settings and activity

37 results found

1. Local Security Policy

   23 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

2. Audio alert on PC for client Chat request

   24 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

3. Ability for End User to Run Scripts from Helpdesk Agent

   40 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

4. Revamped Helpdesk Agent

   346 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

5. Schedule existing tickets

   200 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

6. Task-List

   23 votes

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   2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

7. Wallboard

   28 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

8. Improved Customized Dashboard

   1,574 votes

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   52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

9. Refer a friend - stop the pop up please

   5 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

10. Free Dashboard Account

    967 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

11. If a technician deletes time entries, need to see it on the activity log

    49 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

12. Allow More White Label Options

    439 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

13. Custom Ticket Activity Status

    46 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mike Jones commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    We would really like this too. Often we have to open tickets with support. It would be nice to know what tickets are in this status. This would prevent me from having to contact each tech or open each ticket to look for notes.

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    Mike Jones supported this idea  ·  Feb 8, 2024

14. Mobile App ticket assignment

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023

15. Mobile App Improvements

    758 votes

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    42 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023
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    Mike Jones commented  ·  May 1, 2023  ·  Edit…  ·  Delete…

    It would be nice to show the assigned tech in the ticket view.

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16. Sophos Integration

    671 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023

17. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023