Settings and activity

41 results found

1. Overall improvement of Patch Management

   327 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

2. Indication of which devices have the helpdesk icon enabled on the devices view

   20 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Mike Jones supported this idea  ·  Feb 8, 2024

3. Local Security Policy

   22 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being

   reviewed by our product team. We

   ’

   ll keep an

   eye on the number of votes, and let you know if

   a decision is reached to implement. Thank you

   for being a partner in our process!

   Mike Jones supported this idea  ·  Feb 8, 2024

4. Audio alert on PC for client Chat request

   24 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Mike Jones supported this idea  ·  Feb 8, 2024

5. Ability for End User to Run Scripts from Helpdesk Agent

   39 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being

   reviewed by our product team. We

   ’

   ll keep an

   eye on the number of votes, and let you know if

   a decision is reached to implement. Thank you

   for being a partner in our process!

   Mike Jones supported this idea  ·  Feb 8, 2024

6. Revamped Helpdesk Agent

   340 votes

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   Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

7. Improved Ticket Scheduling - Ticket Dispatch

   3 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

8. Task-List

   23 votes

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   2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Mike Jones supported this idea  ·  Feb 8, 2024

9. Notification History

   25 votes

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   2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Mike Jones supported this idea  ·  Feb 8, 2024

10. Wallboard

    26 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  ·  Feb 8, 2024

11. View Mapped Drives in dashboard

    34 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  ·  Feb 8, 2024

12. Improved Customized Dashboard

    1,556 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

13. Refer a friend - stop the pop up please

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

14. Free Dashboard Account

    908 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

15. If a technician deletes time entries, need to see it on the activity log

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

16. Allow More White Label Options

    435 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

17. Custom Ticket Activity Status

    36 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mike Jones commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    We would really like this too. Often we have to open tickets with support. It would be nice to know what tickets are in this status. This would prevent me from having to contact each tech or open each ticket to look for notes.

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    Mike Jones supported this idea  ·  Feb 8, 2024

18. Mobile App ticket assignment

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023

19. Mobile App Improvements

    727 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023
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    Mike Jones commented  ·  May 1, 2023  ·  Edit…  ·  Delete…

    It would be nice to show the assigned tech in the ticket view.

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20. Sophos Integration

    660 votes

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    Under Review  ·  27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023