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41 results found

  1. Overall improvement of Patch Management

    324 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mike Jones supported this idea  · 

  2. Indication of which devices have the helpdesk icon enabled on the devices view

    20 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  · 

  3. Local Security Policy

    22 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Mike Jones supported this idea  · 

  4. Audio alert on PC for client Chat request

    24 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  · 

  5. Ability for End User to Run Scripts from Helpdesk Agent

    38 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Mike Jones supported this idea  · 

  6. Revamped Helpdesk Agent

    338 votes

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    Under Review  ·  55 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mike Jones supported this idea  · 

  7. Improved Ticket Scheduling - Ticket Dispatch

    3 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mike Jones supported this idea  · 

  8. Task-List

    22 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  · 

  9. Notification History

    24 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  · 

  10. Wallboard

    25 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  · 

  11. View Mapped Drives in dashboard

    33 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mike Jones supported this idea  · 

  12. Improved Customized Dashboard

    1,549 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mike Jones supported this idea  · 

  13. Refer a friend - stop the pop up please

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mike Jones supported this idea  · 

  14. Free Dashboard Account

    892 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mike Jones supported this idea  · 

  15. If a technician deletes time entries, need to see it on the activity log

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Mike Jones supported this idea  · 

  16. Allow More White Label Options

    434 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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  17. Custom Ticket Activity Status

    36 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mike Jones commented  · 

    We would really like this too. Often we have to open tickets with support. It would be nice to know what tickets are in this status. This would prevent me from having to contact each tech or open each ticket to look for notes.

    Mike Jones supported this idea  · 

  18. Mobile App ticket assignment

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Mike Jones supported this idea  · 

  19. Mobile App Improvements

    718 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Mike Jones commented  · 

    It would be nice to show the assigned tech in the ticket view.

  20. Sophos Integration

    655 votes

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    Under Review  ·  25 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Mike Jones supported this idea  · 
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