Settings and activity

41 results found

1. Overall improvement of Patch Management

   329 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

2. Indication of which devices have the helpdesk icon enabled on the devices view

   20 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

3. Local Security Policy

   22 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

4. Audio alert on PC for client Chat request

   24 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

5. Ability for End User to Run Scripts from Helpdesk Agent

   39 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

6. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

7. Improved Ticket Scheduling - Ticket Dispatch

   3 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

8. Task-List

   23 votes

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   2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

9. Notification History

   25 votes

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   2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

10. Wallboard

    26 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

11. View Mapped Drives in dashboard

    34 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

12. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

13. Refer a friend - stop the pop up please

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

14. Free Dashboard Account

    919 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

15. If a technician deletes time entries, need to see it on the activity log

    48 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

16. Allow More White Label Options

    436 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

17. Custom Ticket Activity Status

    36 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mike Jones commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    We would really like this too. Often we have to open tickets with support. It would be nice to know what tickets are in this status. This would prevent me from having to contact each tech or open each ticket to look for notes.

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    Mike Jones supported this idea  ·  Feb 8, 2024

18. Mobile App ticket assignment

    11 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023

19. Mobile App Improvements

    738 votes

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023
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    Mike Jones commented  ·  May 1, 2023  ·  Edit…  ·  Delete…

    It would be nice to show the assigned tech in the ticket view.

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20. Sophos Integration

    661 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023