Settings and activity

39 results found

1. Indication of which devices have the helpdesk icon enabled on the devices view

   22 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mike Jones supported this idea  ·  Feb 8, 2024

2. Local Security Policy

   23 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

3. Audio alert on PC for client Chat request

   24 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

4. Ability for End User to Run Scripts from Helpdesk Agent

   40 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

5. Revamped Helpdesk Agent

   345 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

6. Schedule existing tickets

   197 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

7. Task-List

   23 votes

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   2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

8. Revamped Notification Center: real-time, user-specific notifications with history, CTAs

   69 votes

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   13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   You can also follow this in our Public Roadmap.

   
   

   Best regards,

   The Atera Team

   Mike Jones supported this idea  ·  Feb 8, 2024

9. Wallboard

   28 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mike Jones supported this idea  ·  Feb 8, 2024

10. Improved Customized Dashboard

    1,573 votes

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    51 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

11. Refer a friend - stop the pop up please

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

12. Free Dashboard Account

    963 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

13. If a technician deletes time entries, need to see it on the activity log

    49 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

14. Allow More White Label Options

    439 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  Feb 8, 2024

15. Custom Ticket Activity Status

    45 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mike Jones commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    We would really like this too. Often we have to open tickets with support. It would be nice to know what tickets are in this status. This would prevent me from having to contact each tech or open each ticket to look for notes.

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    Mike Jones supported this idea  ·  Feb 8, 2024

16. Mobile App ticket assignment

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023

17. Mobile App Improvements

    752 votes

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    41 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023
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    Mike Jones commented  ·  May 1, 2023  ·  Edit…  ·  Delete…

    It would be nice to show the assigned tech in the ticket view.

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18. Sophos Integration

    668 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023

19. Office 365 Integration

    1,591 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mike Jones supported this idea  ·  May 1, 2023