Settings and activity

123 results found

1. Put a ticket in a Hold queue

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

2. Approval process workflows

   57 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   Best regards,

   The Atera Team

   Josiah Bellah supported this idea  ·  Apr 27, 2023

3. Change management

   163 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

4. helpdesk agent improvement

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

5. clickup

   8 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

6. Ability to put agents into folders via Atera API

   8 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

7. Multiple Ticket Boards

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

8. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

9. Monitor Scheduled Tasks

   12 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

10. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

11. Ticket Type - Tasks

    29 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

12. Projects Pane

    56 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

13. User Admin Rights

    10 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 14, 2023

14. ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams

    15 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

15. Liongard

    4 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

16. Invoice Details

    22 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

17. Ability to add custom fields to Invoice

    36 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

18. There needs to be INVOICE NUMBERS on Tickets when the tickets have been billed.

    11 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

19. Create Invoice from Ticket

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

20. Notes or description section on Invoice

    42 votes

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    5 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023