Settings and activity

133 results found

1. customers show on hold

   4 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

2. Put a ticket in a Hold queue

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

3. Approval process workflows

   38 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see workflows implemented in Atera.

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best, 

   Yakov

   Josiah Bellah supported this idea  ·  Apr 27, 2023

4. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

   22 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Josiah Bellah supported this idea  ·  Apr 27, 2023

5. Change management

   160 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

6. helpdesk agent improvement

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

7. clickup

   8 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

8. Ability to put agents into folders via Atera API

   8 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

9. Multiple Ticket Boards

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

10. Project Ticket

    237 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Josiah Bellah supported this idea  ·  Apr 27, 2023

11. Monitor Scheduled Tasks

    12 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Josiah Bellah supported this idea  ·  Apr 27, 2023

12. Project Management Tool

    136 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Josiah Bellah supported this idea  ·  Apr 27, 2023

13. Parent & Child ticket relations

    65 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

14. Ticket Type - Tasks

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Josiah Bellah supported this idea  ·  Apr 27, 2023

15. Projects Pane

    54 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Josiah Bellah supported this idea  ·  Apr 27, 2023

16. User Admin Rights

    10 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 14, 2023

17. Webhooks Integration

    63 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Josiah Bellah supported this idea  ·  Mar 13, 2023

18. ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams

    13 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

19. Liongard

    4 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

20. Invoice Details

    22 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023