Settings and activity

133 results found

1. customers show on hold

   4 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

2. Put a ticket in a Hold queue

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

3. Approval process workflows

   38 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

4. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

   22 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

5. Change management

   160 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

6. helpdesk agent improvement

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

7. clickup

   8 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

8. Ability to put agents into folders via Atera API

   8 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

9. Multiple Ticket Boards

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Apr 27, 2023

10. Project Ticket

    240 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

11. Monitor Scheduled Tasks

    12 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

12. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

13. Parent & Child ticket relations

    65 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

14. Ticket Type - Tasks

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

15. Projects Pane

    55 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 27, 2023

16. User Admin Rights

    10 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Apr 14, 2023

17. Webhooks Integration

    64 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Josiah Bellah supported this idea  ·  Mar 13, 2023

18. ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams

    13 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

19. Liongard

    4 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023

20. Invoice Details

    22 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Mar 13, 2023