Settings and activity

11 results found

1. Multiple devices per contact

   146 votes

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   21 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Planned  ·  Gil Givoni responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   Best regards,

   The Atera Team

   
   

   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   191 votes

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   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

3. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

4. Activity Status "Awaiting on customer reply" should stop the SLA as well

   112 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

5. Mobile Device Management

   2,308 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   Christopher Ryan Aboli supported this idea  ·  Jun 5, 2023

6. Dark Mode

   1,916 votes

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   120 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

   Christopher Ryan Aboli supported this idea  ·  Feb 7, 2023

7. Custom Ticket Activity Status

   41 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Nov 21, 2022

8. Add ticket tagging options

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli shared this idea  ·  Jul 20, 2022

9. Assign multiple technicians to a ticket

   413 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Christopher Ryan Aboli supported this idea  ·  Jun 7, 2022

10. Email template be applicable to the reply section

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Christopher Ryan Aboli shared this idea  ·  May 16, 2022

11. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Christopher Ryan Aboli supported this idea  ·  May 16, 2022