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Settings and activity

11 results found

  1. Multiple devices per contact

    87 votes
    12 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli supported this idea  · 

  2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    181 votes
    28 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Christopher Ryan Aboli supported this idea  · 

  3. Add spell check in ticket input

    70 votes
    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli supported this idea  · 

  4. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli supported this idea  · 

  5. Mobile Device Management

    2,279 votes
    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Christopher Ryan Aboli supported this idea  · 

  6. Atera Dark Mode

    1,734 votes
    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli supported this idea  · 

  7. Custom Ticket Activity Status

    36 votes
    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli supported this idea  · 

  8. Add ticket tagging options

    2 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli shared this idea  · 

  9. Assign multiple technicians to a ticket

    399 votes
    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Christopher Ryan Aboli supported this idea  · 

  10. Email template be applicable to the reply section

    2 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Christopher Ryan Aboli shared this idea  · 

  11. Display entire ticket conversation in email template

    45 votes
    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Christopher Ryan Aboli supported this idea  ·