Settings and activity

11 results found

1. Multiple devices per contact

   76 votes

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   10 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   172 votes

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   27 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

3. Add spell check in ticket input

   68 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

4. Activity Status "Awaiting on customer reply" should stop the SLA as well

   101 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Jul 27, 2023

5. Mobile Device Management

   2,248 votes

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   86 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRoy (RoyB, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Christopher Ryan Aboli supported this idea  ·  Jun 5, 2023

6. Atera Dark Mode

   1,688 votes

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   Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Feb 7, 2023

7. Custom Ticket Activity Status

   34 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli supported this idea  ·  Nov 21, 2022

8. Add ticket tagging options

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Christopher Ryan Aboli shared this idea  ·  Jul 20, 2022

9. Assign multiple technicians to a ticket

   385 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

   
   

   Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

   
   

   If you'd like to provide input on this feature, please schedule some time for a call using the link below:

   Schedule a call
   

   Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

   
   

   All the best,

   Yakov

   Christopher Ryan Aboli supported this idea  ·  Jun 7, 2022

10. Email template be applicable to the reply section

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Christopher Ryan Aboli shared this idea  ·  May 16, 2022

11. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Christopher Ryan Aboli supported this idea  ·  May 16, 2022