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6 results found

  1. Ability to set Active Hours in Patch Deployment.

    18 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Rob Methven supported this idea  · 

  2. PDQ

    13 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Rob Methven supported this idea  · 

  3. Notification to customer/client about ongoing connection

    60 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Rob Methven supported this idea  · 

  4. Merge Agents

    168 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Rob Methven supported this idea  · 

  5. SLA Customisation

    36 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Rob Methven commented  · 

    We can currently seemingly only use the default SLA headings for ticket response times. However, my contractual SLAs are organised in a matrix, taking account of both the priority and the impact.

    Would be nice to be able to create our own SLA matrix that then maps directly into the customer portal and ticketing system.

    Rob Methven supported this idea  · 

  6. Overall improvement of Patch Management

    330 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Rob Methven supported this idea  ·