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6 results found

  1. Ability to set Active Hours in Patch Deployment.

    17 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Methven supported this idea  · 

  2. PDQ

    11 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Rob Methven supported this idea  · 

  3. Notification to customer/client about ongoing connection

    41 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Methven supported this idea  · 

  4. Merge Agents

    158 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Methven supported this idea  · 

  5. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Rob Methven commented  · 

    We can currently seemingly only use the default SLA headings for ticket response times. However, my contractual SLAs are organised in a matrix, taking account of both the priority and the impact.

    Would be nice to be able to create our own SLA matrix that then maps directly into the customer portal and ticketing system.

    Rob Methven supported this idea  · 

  6. Overall improvement of Patch Management

    321 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Rob Methven supported this idea  ·