Settings and activity

12 results found

1. Tab based system to view tickets

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   James Hume shared this idea  ·  Feb 27, 2024

2. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James Hume supported this idea  ·  Feb 27, 2024

3. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   32 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James Hume supported this idea  ·  Feb 27, 2024

4. Ticket Search

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James Hume supported this idea  ·  Feb 27, 2024

5. Atera Dark Mode

   1,721 votes

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   Under Review  ·  99 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   James Hume supported this idea  ·  Feb 27, 2024

6. Auto assign contact to a customer

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   James Hume shared this idea  ·  Jan 31, 2024

7. Auto assigning of devices to folders

   31 votes

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   3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   James Hume supported this idea  ·  Jan 31, 2024

8. Remove Admin from Auto assignment to ticket

   21 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James Hume supported this idea  ·  Jan 31, 2024

9. Auto assign customers to devices

   2 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   James Hume supported this idea  ·  Jan 31, 2024

10. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    James Hume supported this idea  ·  Jan 31, 2024

11. Ubiquiti Integration

    887 votes

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    7 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    James Hume supported this idea  ·  Jan 23, 2024

12. Customize sent from address for emails

    62 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    James Hume supported this idea  ·  Jan 23, 2024