Settings and activity

17 results found

1. ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams

   12 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  May 10, 2023

2. Add New Trigger - Custom Fields

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  October 31, 2022

3. Ability to store script variables into device agent custom fields

   35 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Mark Olesen supported this idea  ·  October 31, 2022

4. Be able to extract data from custom fields from the API

   6 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  October 31, 2022

5. Custom Fields Wishlist - Compiled from my ideas and others.

   5 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  October 31, 2022

6. Custom Fields within Passwords/custom password templates

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  October 31, 2022

7. Search - Custom fields

   51 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Mark Olesen supported this idea  ·  October 31, 2022

8. Customer Custom fields for ticket automation

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  October 31, 2022

9. FIlter by Custom fields

   16 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Mark Olesen supported this idea  ·  October 31, 2022

10. Ability to add custom fields to Invoice

    34 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

    Mark Olesen supported this idea  ·  October 31, 2022

11. Custom Fields > Time Entries

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mark Olesen supported this idea  ·  October 31, 2022

12. API Report Custom Fields

    36 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mark Olesen supported this idea  ·  October 31, 2022

13. Ability to include Custom Fields in Reports.

    49 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Mark Olesen supported this idea  ·  October 31, 2022

14. custom fields

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Mark Olesen supported this idea  ·  October 31, 2022

15. Searchable and Reportable Custom Fields

    61 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mark Olesen supported this idea  ·  October 31, 2022

16. Custom Fields per client

    43 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mark Olesen supported this idea  ·  October 31, 2022

17. Disable contacts without deleting ticket history

    44 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hey, thanks for posting your feedback!

    Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW

    Mark Olesen supported this idea  ·  August 24, 2022
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    Mark Olesen commented  ·  August 24, 2022  ·  Edit…  ·  Delete…

    Aug 24, 2022, 22:32 GMT+3
    Since Tickets are associated with a Contact - and - if you delete a contact - you delete all of their associated Tickets - you are therefore deleting tickets which are relative to the company you support. Historical data is very valuable to any business. I offer the following suggestions:
    1) Rather than Delete a contact - suggest disable a contact -or- rather put in a function to reassign historical ticket information to another person under their organization.
    -or-
    2) Align the tickets with company rather than the individual.

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