Settings and activity

290 results found

1. Ability to preview ticket attachment in browser + on ticket view

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

2. Restrict technicians to some customer folders only

   10 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

3. Set default ticket view across entire company

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

4. Custom Fields > Time Entries

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

5. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

6. Automatically close tickets upon resolved alerts

   78 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

7. Integration with Microsoft To-Do

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson shared this idea  ·  May 10, 2022

8. 2fa

   27 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Mar 21, 2022

9. A means to handle separate locations

   27 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Mar 21, 2022

10. Custom Fields per client

    47 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

11. The ability to have several sites for one customer

    106 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

12. Customer Contact

    75 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

13. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    186 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

14. public facing knowledgebase without requiring login

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

15. Show ticket time entries also on the customer portal

    20 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

16. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

17. Knowledge Base

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022
    Taylor Anderson shared this idea  ·  Mar 3, 2022

18. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

    22 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

19. Customers should be able to create their own KB articles

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

20. Knowledge Base Customization

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson shared this idea  ·  Mar 21, 2022