Settings and activity

168 results found

1. Way not to e-mail contact when replying to ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

2. Allow CC for Tickets created from the Portal

   40 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

3. Closed and Resolved Ticket on the Customer Portal

   56 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

4. Ability to bill time entries rather than entire ticket

   30 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

5. Additional options when entering a ticket, "Add and Resolve"...

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

6. Ability to email a technician when a ticket is about to breach SLA

   17 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Lawrence Yau commented  ·  Aug 2, 2022  ·  Edit…  ·  Delete…

   And then reminders after SLA has been breached to remind the tech that the ticket is outstanding would be great too

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   Lawrence Yau supported this idea  ·  Aug 2, 2022

7. Place Knowledge Article in Ticket Response

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

8. Customer Portal / Service portal suggested improvements (consolidated)

   166 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

9. On the customer ticket page, remove new invoice and make it a new ticket. Who cares about invoices when you are creating a ticket?

   2 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

10. Ability to assign a device to a ticket regardless of contact

    28 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

11. Ticket Description Snippet

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

12. Option to assign multiple contacts to a ticket.

    22 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

13. Ticket SLA warning

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

14. Email Append to Ticket

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

15. Put a ticket in a Hold queue

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

16. Custom Ticket Activity Status

    44 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

17. Multiple Ticket Boards

    21 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

18. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

19. KB article related to ticket

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

20. New Ticket Actions

    30 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022