Settings and activity

195 results found

1. Allow non-HTTP(S) URLs in ticket bodies.

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

2. Way not to e-mail contact when replying to ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

3. Allow CC for Tickets created from the Portal

   37 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Aug 2, 2022

4. Closed and Resolved Ticket on the Customer Portal

   53 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Aug 2, 2022

5. Ability to bill time entries rather than entire ticket

   29 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

6. Additional options when entering a ticket, "Add and Resolve"...

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

7. Ability to email a technician when a ticket is about to breach SLA

   15 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Lawrence Yau commented  ·  Aug 2, 2022  ·  Edit…  ·  Delete…

   And then reminders after SLA has been breached to remind the tech that the ticket is outstanding would be great too

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   Lawrence Yau supported this idea  ·  Aug 2, 2022

8. Place Knowledge Article in Ticket Response

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

9. Show ticket time entries also on the customer portal

   20 votes

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   3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

10. On the customer ticket page, remove new invoice and make it a new ticket. Who cares about invoices when you are creating a ticket?

    2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

11. Ability to assign a device to a ticket regardless of contact

    20 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

12. Ticket Description Snippet

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

13. Option to assign multiple contacts to a ticket.

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

14. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

15. Email Append to Ticket

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

16. Put a ticket in a Hold queue

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

17. Custom Ticket Activity Status

    36 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

18. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

19. TICKET HRS

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

20. Ability to split out email into a new ticket

    37 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Lawrence Yau supported this idea  ·  Aug 2, 2022