Settings and activity

469 results found

1. Automatically close Alert tickets when resolved

   211 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

2. Need a report to tell me which devices for a customer are eligable for Windows 11

   429 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

3. Free Dashboard Account

   958 votes

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   31 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

4. Allow for customization of columns on ticketing screen

   355 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

5. Customer Portal ready services for client

   4 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jul 15, 2024

6. Ticket Type - Tasks

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jul 15, 2024

7. Ticketing Task Manager

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jul 15, 2024

8. Email technician when they have been @ tagged on an internal note of a ticket

   331 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jun 9, 2024

9. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   190 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   John Dutoit commented  ·  Mar 27, 2024  ·  Edit…  ·  Delete…

   For us, it is also essential to have this possibility, thank you

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   John Dutoit supported this idea  ·  Dec 16, 2021

10. Ticket Rounding - 5 minutes | 10 minutes

    22 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

11. Close Tickets - No notification

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

12. Allow technician to set default notes to internal or external separately

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

13. Mandatory Time Entry via Automation Rule or Settings Checkbox

    3 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

14. Product Qty on Hand and Serial numbers

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

15. Enhanced Ticket Filtering

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

16. second technician

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

17. Create ticket that is not visible to the client

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

18. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

19. Timesheet Report enhancement

    5 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

20. ticket history by computer

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024