Settings and activity

472 results found

1. Multiple devices per contact

   142 votes

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   21 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Planned  ·  Gil Givoni responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   Best regards,

   The Atera Team

   
   

   John Dutoit supported this idea  ·  Aug 15, 2024

2. Automatically close Alert tickets when resolved

   209 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

3. Need a report to tell me which devices for a customer are eligable for Windows 11

   426 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

4. Free Dashboard Account

   953 votes

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   30 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

5. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Aug 15, 2024

6. Customer Portal ready services for client

   4 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jul 15, 2024

7. Ticket Type - Tasks

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jul 15, 2024

8. Ticketing Task Manager

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jul 15, 2024

9. Email technician when they have been @ tagged on an internal note of a ticket

   330 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Jun 9, 2024

10. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    189 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    John Dutoit commented  ·  Mar 27, 2024  ·  Edit…  ·  Delete…

    For us, it is also essential to have this possibility, thank you

    Save Submitting...
    John Dutoit supported this idea  ·  Dec 16, 2021

11. Allow multiple reply emails from Atera

    79 votes

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    17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

    John Dutoit supported this idea  ·  Feb 21, 2024

12. Ticket Rounding - 5 minutes | 10 minutes

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

13. Close Tickets - No notification

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

14. Allow technician to set default notes to internal or external separately

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

15. Mandatory Time Entry via Automation Rule or Settings Checkbox

    3 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

16. Product Qty on Hand and Serial numbers

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

17. Enhanced Ticket Filtering

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

18. second technician

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

19. Create ticket that is not visible to the client

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

20. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024