Settings and activity

73 results found

1. Help Desk Ticket Calendar

   23 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] supported this idea  ·  Oct 8, 2021

2. KB article related to ticket

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] supported this idea  ·  Oct 8, 2021

3. Ticket Lock

   34 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] supported this idea  ·  Oct 8, 2021

4. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Tony Ferreira [37] supported this idea  ·  Oct 8, 2021

5. Automation based on technician reply

   44 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] supported this idea  ·  Oct 8, 2021

6. Send report to Tech every morning with list of open tickets

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] shared this idea  ·  Sep 21, 2021

7. Improve adding Manual Time Entries

   217 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] supported this idea  ·  Sep 21, 2021

8. Automatically close Alert tickets when resolved

   209 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] supported this idea  ·  Sep 21, 2021

9. Ability to run weekly reports on open tickets and export to csv

   30 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tony Ferreira [37] shared this idea  ·  Sep 1, 2021

10. The ability to select/unselect column in the Timesheet Report

    16 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tony Ferreira [37] supported this idea  ·  Sep 1, 2021

11. Daily Technician Time Report Broken down by agent

    22 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tony Ferreira [37] supported this idea  ·  Sep 1, 2021

12. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tony Ferreira [37] supported this idea  ·  Sep 1, 2021

13. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tony Ferreira [37] supported this idea  ·  Sep 1, 2021