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  1. Ticket Checklist

    317 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tony Ferreira [37] supported this idea  · 

  2. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  3. Send report to Tech every morning with list of open tickets

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] shared this idea  · 

  4. Improve adding Manual Time Entries

    225 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  5. Automatically close Alert tickets when resolved

    211 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  6. Ability to run weekly reports on open tickets and export to csv

    30 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tony Ferreira [37] shared this idea  · 

  7. The ability to select/unselect column in the Timesheet Report

    16 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  8. Daily Technician Time Report Broken down by agent

    23 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  9. Project Ticket

    247 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  10. Assign multiple technicians to a ticket

    414 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 
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