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74 results found

  1. Ticket Type - Tasks

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  2. Help Desk Ticket Calendar

    22 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  3. KB article related to ticket

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  4. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  5. Ticket Checklist

    300 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  6. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  7. Send report to Tech every morning with list of open tickets

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] shared this idea  · 

  8. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  9. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  10. Ability to run weekly reports on open tickets and export to csv

    30 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tony Ferreira [37] shared this idea  · 

  11. The ability to select/unselect column in the Timesheet Report

    16 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  12. Daily Technician Time Report Broken down by agent

    22 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  13. Project Ticket

    242 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 

  14. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tony Ferreira [37] supported this idea  · 
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