Settings and activity

9 results found

1. AI and Help Buttons are in the way

   45 votes

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   8 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

2. Assign multiple technicians to a ticket

   416 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

3. Edit Ticket Notes

   298 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

4. Schedule existing tickets

   200 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

6. 2FA Access List

   4 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

7. Security Audit of Atera Platform

   81 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

8. Security and Authentication

   2 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

9. Comment Field for Restricted IP Access List

   6 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  May 11, 2023