Settings and activity

10 results found

1. AI and Help Buttons are in the way

   44 votes

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   7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

2. Assign multiple technicians to a ticket

   409 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

3. Edit Ticket Notes

   251 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

4. Schedule existing tickets

   176 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

6. 2FA Access List

   4 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

7. Security Audit of Atera Platform

   81 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

8. Security and Authentication

   2 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

9. API Key Manager / API Security / Expanding capabilities / OpenAPI compliance

   124 votes

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   32 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   [For major features only–] You can also follow this in our Pubic Roadmap.

   Best regards,

   The Atera Team

   
   

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

10. Comment Field for Restricted IP Access List

    6 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Tomas Jacobsen supported this idea  ·  May 11, 2023