Settings and activity

13 results found

1. AI and Help Buttons are in the way

   34 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

2. Assign multiple technicians to a ticket

   383 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

   
   

   Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

   
   

   If you'd like to provide input on this feature, please schedule some time for a call using the link below:

   Schedule a call
   

   Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

   
   

   All the best,

   Yakov

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

3. Edit Ticket Notes

   234 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

4. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

5. Schedule existing tickets

   166 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

6. Activity Status "Awaiting on customer reply" should stop the SLA as well

   100 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

7. Ticket queues / Technician groups

   46 votes

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   13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

   An error occurred while saving the comment
   Tomas Jacobsen commented  ·  Dec 12, 2023  ·  Edit…  ·  Delete…

   We have achieved this by adding our own custom field named "queue" with a dropdown of the different queues. Then we filter on that property.

   Save Submitting...

8. 2FA Access List

   3 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

9. Security Audit of Atera Platform

   77 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tomas Jacobsen supported this idea  ·  Dec 12, 2023

10. Security and Authentication

    2 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Tomas Jacobsen supported this idea  ·  Dec 12, 2023

11. Multiple api keys per account

    48 votes

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    3 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Tomas Jacobsen supported this idea  ·  Dec 12, 2023

12. API Key - restrict by IP or FQDN

    6 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Tomas Jacobsen supported this idea  ·  Dec 12, 2023

13. Comment Field for Restricted IP Access List

    6 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Tomas Jacobsen supported this idea  ·  May 11, 2023