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  1. 34 votes

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    Tomas Jacobsen supported this idea  · 
  2. 383 votes

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    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Tomas Jacobsen supported this idea  · 
  3. 234 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tomas Jacobsen supported this idea  · 
  4. 5 votes

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    Tomas Jacobsen supported this idea  · 
  5. 166 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tomas Jacobsen supported this idea  · 
  6. 100 votes

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    Tomas Jacobsen supported this idea  · 
  7. 46 votes

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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    An error occurred while saving the comment
    Tomas Jacobsen commented  · 

    We have achieved this by adding our own custom field named "queue" with a dropdown of the different queues. Then we filter on that property.

  8. 3 votes

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    Tomas Jacobsen supported this idea  · 
  9. 77 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tomas Jacobsen supported this idea  · 
  10. 2 votes

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    Tomas Jacobsen supported this idea  · 
  11. 48 votes

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    Tomas Jacobsen supported this idea  · 
  12. 6 votes

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    Tomas Jacobsen supported this idea  · 
  13. 6 votes

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    Tomas Jacobsen supported this idea  ·