Settings and activity

17 results found

1. SLA Customisation

   7 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

2. colour ticket priority

   11 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

3. Activity Status "Awaiting on customer reply" should stop the SLA as well

   91 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

4. Ability to email a technician when a ticket is about to breach SLA

   13 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

5. Service Level Agreement based on others than Ticket Impact

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

6. Auto Tag to affect SLA

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

7. Ticket SLA warning

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

8. Allow for customization of columns on ticketing screen

   141 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

9. Impact

   14 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Steve Haviland supported this idea  ·  Mar 8, 2023

10. Modify SLA Matrix

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Haviland supported this idea  ·  Mar 8, 2023

11. Make the fields Priority, impact and type empty

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Haviland supported this idea  ·  Mar 8, 2023

12. Atera Customer Portal Wordpress Plugin

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Steve Haviland shared this idea  ·  Mar 6, 2023

13. Centralised User Directory for Technicians:

    3 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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14. Email All Clients

    21 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steve Haviland shared this idea  ·  Nov 18, 2021

15. Self Service Portal for Software Installation

    24 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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16. Add alert sound when you receive new message

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

17. Customer Feedback to shown as Reviews on Google

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!