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Settings and activity

15 results found

  1. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Steve Haviland supported this idea  · 

  2. colour ticket priority

    11 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steve Haviland supported this idea  · 

  3. Activity Status "Awaiting on customer reply" should stop the SLA as well

    101 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steve Haviland supported this idea  · 

  4. Ability to email a technician when a ticket is about to breach SLA

    14 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Steve Haviland supported this idea  · 

  5. Auto Tag to affect SLA

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steve Haviland supported this idea  · 

  6. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steve Haviland supported this idea  · 

  7. Allow for customization of columns on ticketing screen

    290 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steve Haviland supported this idea  · 

  8. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steve Haviland supported this idea  · 

  9. Make the fields Priority, impact and type empty

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steve Haviland supported this idea  · 

  10. Atera Customer Portal Wordpress Plugin

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Steve Haviland shared this idea  · 

  11. Centralised User Directory for Technicians:

    3 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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  12. Email All Clients

    23 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steve Haviland shared this idea  · 

  13. Self Service Portal for Software Installation

    24 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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  14. Add alert sound when you receive new message

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Customer Feedback to shown as Reviews on Google

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!