Settings and activity

14 results found

1. SLA Customisation

   37 votes

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   12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

2. colour ticket priority

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

3. Activity Status "Awaiting on customer reply" should stop the SLA as well

   112 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

4. Ability to email a technician when a ticket is about to breach SLA

   17 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

5. Auto Tag to affect SLA

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

6. Ticket SLA warning

   16 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

7. Allow for customization of columns on ticketing screen

   355 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

8. Impact

   16 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

9. Make the fields Priority, impact and type empty

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Haviland supported this idea  ·  Mar 8, 2023

10. Atera Customer Portal Wordpress Plugin

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Steve Haviland shared this idea  ·  Mar 6, 2023

11. Centralised User Directory for Technicians:

    3 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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12. Email All Clients

    24 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Steve Haviland shared this idea  ·  Nov 18, 2021

13. Add alert sound when you receive new message

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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14. Customer Feedback to shown as Reviews on Google

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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