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51 results found

  1. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Sean Esler supported this idea  · 

  2. Office 365 Integration

    1,576 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Sean Esler supported this idea  · 

  3. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Sean Esler supported this idea  · 

  4. Mobile Device Management

    2,293 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Sean Esler supported this idea  · 

  5. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sean Esler supported this idea  · 

  6. Ability to archive retired devices

    309 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Sean Esler supported this idea  · 

  7. HTML5 on ticket signatures

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sean Esler supported this idea  · 

  8. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Sean Esler supported this idea  · 

  9. Add sign customer box to ticket Email

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sean Esler supported this idea  · 

  10. Auditability and compliance

    69 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  11. White label mobile app for your customers

    386 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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