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8 results found

  1. Customers should be able to create their own KB articles

    19 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Qubiti Support supported this idea  · 

  2. White label agent name

    160 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Qubiti Support supported this idea  · 
    An error occurred while saving the comment
    Qubiti Support commented  · 

    There's actually a script in the Shared Script Library that does this (we use it ourselves).

    Search up "Proper Whitelabel Atera Agent script" and you'll find it. Takes a bit of time to make your way through it, but once you've done it once, you can set up an IT automation to run the script on all new agents.

    Enjoy!

  3. Devices Tab

    97 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Qubiti Support supported this idea  · 

  4. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Qubiti Support supported this idea  · 

  5. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Qubiti Support shared this idea  · 

  6. White label mobile app for your customers

    375 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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  7. Revamped Helpdesk Agent

    336 votes

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    Under Review  ·  54 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  8. Complex rules for alerts generation

    176 votes

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    Under Review  ·  8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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