Settings and activity

548 results found

1. is there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 24, 2024

2. Add directory statistics like WINDIRSTAT for disk space management.

   9 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 24, 2024

3. change ping intervals

   8 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 24, 2024

4. Client Devices, add Edit Relations to the list screen

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   DeAnna Birdsall shared this idea  ·  Mar 24, 2024

5. Revised Merge Function

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

6. Adding Notes - Documentation

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

7. Notify when device is back online

   379 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

8. Ticketing: Customer-specific Custom Fields

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

9. Using splashtop to external agents/users

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

10. Helpdesk agent install automatically when Atera agent gets installed

    44 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

11. Split AI tool from agent and portal

    4 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

12. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

13. Role management

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    Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall commented  ·  Mar 23, 2024  ·  Edit…  ·  Delete…

    We need to be able to assign or unassign using more granular permissions. Some tech's we want to allow creating KB articles, while other techs should only be able to view them.
    We need more granular control over which scripts a Tech can run.
    We need more granular control over editing devices but not allowing them to connect to devices
    We need more granular control over the Manage button, some technicians should not be able to edit the registy or run command prompt or powershell on devices.
    We need more granular control over Edit Relations, some tech's should have this ability while others should not.

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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024
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    DeAnna Birdsall commented  ·  Aug 16, 2021  ·  Edit…  ·  Delete…

    Technicians roles: Allow/disallow edit or create scripts; and create/edit/run I.T. Automation/Patch Managment.

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14. IT Automation Profiles and Scripts Roles and Permission

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

15. Remove View Script options for technicians

    14 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

16. More Granular User Control

    28 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

17. Separate File Transfer permission

    18 votes

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    4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

18. Technician Role permissions

    12 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

19. Help Desk Administrator

    11 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

20. Permission option to close other tech ticket

    5 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024