Settings and activity

12 results found

1. "ticket type"

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   David Hunter shared this idea  ·  Sep 29, 2025

2. Limit Customers from changing ticket status and types

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter supported this idea  ·  Sep 29, 2025

3. Custom Ticket Types

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter supported this idea  ·  Sep 29, 2025

4. ticket type

   5 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter supported this idea  ·  Sep 29, 2025

5. Customize Ticket Type

   15 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter supported this idea  ·  Sep 29, 2025

6. Close Note field

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter shared this idea  ·  Jul 15, 2025

7. Email technician when they have been @ tagged on an internal note of a ticket

   327 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter supported this idea  ·  Mar 14, 2025

8. Allow for customization of columns on ticketing screen

   349 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Hunter supported this idea  ·  Mar 14, 2025

9. Dark Mode

   1,891 votes

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   117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   David Hunter supported this idea  ·  Mar 14, 2025

10. Attach attachments by dragging and dropping

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Hunter supported this idea  ·  Dec 10, 2024

11. Drag and Drop Ticket Attachment

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David Hunter supported this idea  ·  Dec 10, 2024

12. PDF Preview Window

    162 votes

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    9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    David Hunter supported this idea  ·  Dec 10, 2024