Settings and activity

212 results found

1. Assign default values to form templates

   19 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

2. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

3. Improve adding Manual Time Entries

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

4. Ability to edit Internal Note on ticket

   21 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

5. email non delivery report

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

6. Ticket queues / Technician groups

   46 votes

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   13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

   lionelm lionelm supported this idea  ·  Sep 30, 2024

7. Session expiry notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

8. regedit

   54 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   lionelm lionelm supported this idea  ·  Sep 30, 2024

9. Billing User License

   9 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   lionelm lionelm supported this idea  ·  Sep 30, 2024

10. Multiple white label designs

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

11. Access Roles for Technicians - Server Access and Customer Assignment

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

12. list of "My ideas" in the atera's features board

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

13. View only license

    28 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

14. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

15. I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr

    2 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

16. Have multiple accounts tied to the same email address - to split permissions

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

17. rename

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

18. Time Entry / Management

    5 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

19. If a technician deletes time entries, need to see it on the activity log

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024

20. Allow More White Label Options

    432 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    lionelm lionelm supported this idea  ·  Sep 30, 2024