Settings and activity

133 results found

1. PSA redesign

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Josiah Bellah supported this idea  ·  Feb 22, 2023

2. SentinelOne Integration

   444 votes

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   Under Review  ·  30 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Feb 22, 2023

3. Pull Warranty from ScalePad

   16 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Feb 13, 2023

4. ScalePad

   7 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Josiah Bellah supported this idea  ·  Feb 13, 2023

5. Customer Contact

   75 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Josiah Bellah supported this idea  ·  Jan 25, 2023

6. The ability to have several sites for one customer

   105 votes

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   8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Josiah Bellah supported this idea  ·  Jan 25, 2023

7. Customer A-Z Lookup Feature

   6 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

8. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   182 votes

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   29 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Josiah Bellah supported this idea  ·  Jan 25, 2023

9. Export Customer List

   25 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

10. Network documentation and diagrams section

    85 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

11. Customer portal billing and payments reports

    1 vote

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    0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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    Josiah Bellah shared this idea  ·  Jan 25, 2023

12. Cloudradial

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

13. Allow customer management to view their direct reports tickets

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

14. notifications for licensing

    9 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

15. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

16. Add a support contact number in the Customer Portal

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

17. Include "My Activities" in the Atera Console

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

18. Export / import function Kowledge Base

    20 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

19. Purchase Order (PO) Tracking

    15 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

20. Quoting

    82 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Josiah Bellah supported this idea  ·  Jan 25, 2023