Settings and activity

121 results found

1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   194 votes

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   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Josiah Bellah supported this idea  ·  Jan 25, 2023

2. Export Customer List

   25 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

3. Network documentation and diagrams section

   88 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

4. Customer portal billing and payments reports

   1 vote

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   0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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   Josiah Bellah shared this idea  ·  Jan 25, 2023

5. Cloudradial

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

6. Allow customer management to view their direct reports tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

7. notifications for licensing

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

8. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   14 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

9. Include "My Activities" in the Atera Console

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Josiah Bellah supported this idea  ·  Jan 25, 2023

10. Export / import function Kowledge Base

    20 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

11. Quoting

    84 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

12. bug found in atera billig of products with the same price

    3 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

13. Invoice as PDF to email address

    30 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    
    

    As we advance with integrating the Atera Billing with Stripe, the requested feature will become available as soon as the transition is finished.

    
    

    
    

    Best regards,

    The Atera Team

    Josiah Bellah supported this idea  ·  Jan 25, 2023

14. Send welcome emails to customer after Azure AD Sync

    30 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

15. Customer Portal / Service portal suggested improvements (consolidated)

    167 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

16. There is a strong need for Microsoft CSP billing

    24 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

17. Billing of recurring monthly/annual items (not contracts)

    60 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

18. Allow Acronis backup contracts for client billing

    29 votes

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    1 comment  ·  Ideas and Feedback » Acronis  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

19. Revamped Helpdesk Agent

    346 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023

20. bitdefender integrity monitoring

    64 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Josiah Bellah supported this idea  ·  Jan 25, 2023