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23 results found

  1. Order in which Knowledge Base Categories are displayed in the Customer Portal

    8 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Michael Gates supported this idea  · 

  2. A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Michael Gates supported this idea  · 

  3. Knowledgebase security

    3 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Michael Gates supported this idea  · 

  4. PAM - privilege access management

    5 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Michael Gates supported this idea  · 

  5. Embeded iframes

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Michael Gates supported this idea  · 

  6. Ad reset and unlock account

    52 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Gates supported this idea  · 

  7. knowledge

    34 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Gates supported this idea  · 

  8. Bitlocker Key in App

    9 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Gates supported this idea  · 

  9. Access to KB’s from mobile app!

    7 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Gates supported this idea  · 

  10. knowledgebase on mobile app

    10 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Michael Gates supported this idea  · 

  11. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Michael Gates supported this idea  · 

  12. Software Inventory Report - add ability to run script on device

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Michael Gates supported this idea  · 

  13. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    An error occurred while saving the comment
    Michael Gates commented  · 

    We have several scripts we have to allow users to run on demand. Currently they do this from our old RMM system tray agent and we will need a way to provide this to the users. Ideally this would be added to the windows agent or to the user portal.

    Michael Gates supported this idea  · 

  14. wiztree integration

    15 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Gates supported this idea  · 

  15. Meraki integration

    95 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Gates supported this idea  · 

  16. Server and VM Monitoring and Managemen for AD

    320 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Gates supported this idea  · 

  17. Revamped Helpdesk Agent

    340 votes

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    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Michael Gates supported this idea  · 
    An error occurred while saving the comment
    Michael Gates commented  · 

    System Tray icon should be able to be white labeled, automatically activated, users should be able to create tickets without any log in and it should tie the workstation to the ticket when it is used to create a ticket.

  18. Mobile App Improvements

    734 votes

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Gates supported this idea  · 

  19. Integration with Direct messages systems

    839 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Michael Gates supported this idea  · 

  20. Employee Onboarding/Offboarding Feature

    863 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Gates supported this idea  · 
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