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27 results found

  1. Change System & Tickets Date Format

    47 votes

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    15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Espen Braaten supported this idea  · 

  2. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Espen Braaten supported this idea  · 

  3. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Espen Braaten supported this idea  · 

  4. Assign multiple technicians to a ticket

    404 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Espen Braaten supported this idea  · 

  5. Office 365 Integration

    1,577 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Espen Braaten commented  · 

    integration to mark mail as create ticket from outlook to atera would be very helpful. We can show you how this works in another CRM system we use, if that is the case. Many technicians get mails directly from customers even if they know they are suppose to send to a support mail address. Today If we forward a mail to Atera, we need to go into Atera again and reassign to correct customer.

  6. Sonicwall integration

    51 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Espen Braaten supported this idea  · 

  7. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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