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11 results found

  1. refresh

    27 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Keith Thornburn supported this idea  · 

  2. Ticket Origination Type

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  · 

  3. Customer Portal New Password Prompt

    22 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  · 

  4. Change System & Tickets Date Format

    18 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Keith Thornburn supported this idea  · 

  5. Customize sent from address for emails

    62 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  · 

  6. Customize emails for alerts

    58 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  · 

  7. Report Export in XLS not XLSX

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Keith Thornburn supported this idea  · 

  8. Customer portal contact password stored in insecure manner

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Keith Thornburn supported this idea  · 

  9. Security and Compliance Scan

    137 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  · 

  10. Shared Knowledge Library

    11 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Keith Thornburn supported this idea  · 

  11. Display entire ticket conversation in email template

    44 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  ·