Settings and activity

11 results found

1. refresh

   26 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Keith Thornburn supported this idea  ·  Jun 8, 2023

2. Ticket Origination Type

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Keith Thornburn supported this idea  ·  Jun 8, 2023

3. Customer Portal New Password Prompt

   21 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Keith Thornburn supported this idea  ·  Jun 8, 2023

4. Change System & Tickets Date Format

   15 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Keith Thornburn supported this idea  ·  Jun 8, 2023

5. Customize sent from address for emails

   61 votes

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   8 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Keith Thornburn supported this idea  ·  Jun 8, 2023

6. Customize emails for alerts

   56 votes

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   3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Keith Thornburn supported this idea  ·  Jun 8, 2023

7. Report Export in XLS not XLSX

   5 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Keith Thornburn supported this idea  ·  Jun 8, 2023

8. Customer portal contact password stored in insecure manner

   4 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Keith Thornburn supported this idea  ·  Jun 8, 2023

9. Security and Compliance Scan

   134 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Keith Thornburn supported this idea  ·  Jun 8, 2023

10. Shared Knowledge Library

    10 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Keith Thornburn supported this idea  ·  Jun 8, 2023

11. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Close

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Keith Thornburn supported this idea  ·  Jun 8, 2023