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11 results found

  1. refresh

    28 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Keith Thornburn supported this idea  · 

  2. Ticket Origination Type

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Keith Thornburn supported this idea  · 

  3. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Keith Thornburn supported this idea  · 

  4. Change System & Tickets Date Format

    47 votes

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    15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Keith Thornburn supported this idea  · 

  5. Customize sent from address for emails

    62 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Keith Thornburn supported this idea  · 

  6. Customize emails for alerts

    59 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Keith Thornburn supported this idea  · 

  7. Report Export in XLS not XLSX

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Keith Thornburn supported this idea  · 

  8. Customer portal contact password stored in insecure manner

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Keith Thornburn supported this idea  · 

  9. Security and Compliance Scan

    140 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Keith Thornburn supported this idea  · 

  10. Shared Knowledge Library

    11 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Keith Thornburn supported this idea  · 

  11. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Keith Thornburn supported this idea  ·