Settings and activity

9 results found

1. Closed and Resolved Ticket on the Customer Portal

   54 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Apr 11, 2022

2. We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity

   1 vote

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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   Support Binaries shared this idea  ·  Mar 30, 2022

3. ticket notifications

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Mar 30, 2022

4. Client Ticket Assignment

   6 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Mar 30, 2022

5. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Mar 30, 2022

6. Automation based on technician reply

   39 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Mar 30, 2022

7. New Ticket Actions

   29 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Mar 30, 2022

8. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Binaries supported this idea  ·  Mar 30, 2022

9. Mobile Device Management

   2,295 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   
   

   Best regards,

   The Atera Team

   
   

   Support Binaries supported this idea  ·  Mar 30, 2022