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  1. Auditability and compliance

    68 votes

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    Under Review  ·  5 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Ian Mulrennan commented  · 

    Hi
    We are working on SOC compliance and trying to restrict what techs can access.
    When we remove full admin access we have issues where techs cannot change status of the ticket or the ability to merge tickets.
    Are their future changes planned for in the development pipeline?, as we do need to restrict access for all non admins that we have on the system

  2. Add ability to remove technicians

    126 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ian Mulrennan supported this idea  · 

  3. Employee Onboarding/Offboarding Feature

    853 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Ian Mulrennan supported this idea  · 

  4. Office 365 Integration

    1,558 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Ian Mulrennan supported this idea  · 

  5. Improved Customized Dashboard

    1,550 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ian Mulrennan supported this idea  ·