Settings and activity

57 results found

1. Email technician when they have been @ tagged on an internal note of a ticket

   323 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Oct 4, 2023

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Oct 4, 2023

3. Install agent on Synology, QNAP or Raspberry Pi

   362 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 27, 2023

4. Alert when agent uninstalled

   1,480 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 27, 2023

5. Option to unlink Contact from Agent

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Nov 11, 2022

6. RAID Monitoring for servers

   377 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Aug 24, 2022

7. Alert when an agent comes back online

   110 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

8. Patch management alert when a device wasn't patched for x days

   11 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

9. Change the durations to actual timestamps on Alerts

   19 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

10. Technician email alerts from internal notes

    23 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Jul 18, 2022

11. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Jul 18, 2022

12. Solution/Solved Tag in tickets + Solution Search

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  May 25, 2022

13. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  May 18, 2022

14. CPU Temperature in Metrics

    51 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  May 13, 2022

15. Realtime temperature display

    28 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Feb 22, 2022

16. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

17. Display if a machine is at the office or remote

    25 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

18. Display when a user is working at the office or remotely

    34 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

19. possibility of setting different thresholds for volumes on the same server for example

    36 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

20. Notify when device is back online

    308 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022