15 results found
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Customizable Reports
The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…
390 votesHi,
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hardware inventory report
ability to create a report for all the hardware per client.
468 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
13 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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The Atera Team
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Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolvedThe report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
22 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
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Best regards,
The Atera Team
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Technician Ticket Report
Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.
This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.
55 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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List of tickets by client
My clients would like a monthly list of tickets, (title, status, time ) , it does not seem possible at the moment.
Maybe a way to customize the fields, and export the list12 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Audit report to report the Actual Description of the machine
Atera currently shows the actual description, however its ommited from all reports.
6 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Thank you for your contributions to the Atera product!
Best regards,
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view device from software report
In the software report, there is a link that makes a modal window appear with a list of devices with the result of the search. Mostly we uninstall apps from here, but not all apps can be removed by Atera this way and the uninstall button is disabled. If you have many devices in the list it would be good to be able to jump to each device if you linked the "device name" column to the actual device.
5 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Best regards,
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Leave out old devices on reports
We regularly run compliance checks on our systems to see if they are up-to-date as we don't have everyone on Patch Management. It would be nice to exclude devices that have not checked in during a certain time frame (set by user)
7 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Best regards,
The Atera Team
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Reports and exports more effective
Il serait bienvenu que le système de rapports et d'exports soit beaucoup plus fin et personnalisable, en incluant, notamment, la possibilité d'inclure les champs personnalisés.
En fiat, je trouve que le modèle actuel, qui offre des modèles tout faits, n'est pas assez pointus et nous aurions vraiment besoin de pouvoir affiner au maximum nos éditions de rapport.
Bonne journée à tous4 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Best regards,
The Atera Team
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Money Block Report on all customers
A report on all customers
4 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Transfer of service report
Report designed to provide login info to either clients or during the transfer of IT services from one provider to another.
4 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
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Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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report
Below is what I emailed support. Octavian suggested to add it to the feature board as this is not yet possible in Atera. Can you come back to me to see if this can be in your future road-map?
ThanksHello,
I have added a few custom fields (with drop down) to ‘Customer’ to have 1st and 2nd engineer entered for each customer. Thus, we want to assign one technician as a main and another one as a back. How can I generate a list/report with all customers showing columns with the 1st and 2nd engineer.
Thank you.
Best regards,…5 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Agent offline Check box
Would like the ability to have a checkbox or some other way to exclude an agent from patch reports. As in the agent is offline and in storage or just offline but you want to keep them for asset history. A checkbox would tell the reports to exclude the agent from populating and clogging up the report. you could also run the reverse as a report showing all offline agents
5 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
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Best regards,
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Expiration Date on Reports
I would like to know the software expiration date.
3 votesHi,
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Best regards,
The Atera Team
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