Settings and activity

33 results found

1. Add payment link on invoice

   7 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

2. Wave Integration

   80 votes

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   Under Review  ·  8 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   HelpDesk Support commented  ·  Dec 6, 2023  ·  Edit…  ·  Delete…

   It's been almost 3 years, and this is still under review. I really think Atera admin team does not monitor and care about the feedback from clients at all.

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   HelpDesk Support supported this idea  ·  Dec 6, 2023

3. Synology Active Backup Monitoring

   381 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

4. Integration with UniFi Cloud

   941 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

5. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

   16 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

6. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

   21 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

7. Annouments Board in Customer Portal

   28 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

8. Password access in the portal

   41 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

9. White Label service desk URL

   41 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

10. Adding Notes - Documentation

    87 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    HelpDesk Support supported this idea  ·  Dec 6, 2023

11. White label mobile app for your customers

    375 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 6, 2023

12. Add a support contact number in the Customer Portal

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 6, 2023

13. Customer Portal Should Include Assets

    63 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 6, 2023