Settings and activity

32 results found

1. Wave Integration

   82 votes

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   8 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   HelpDesk Support commented  ·  Dec 6, 2023  ·  Edit…  ·  Delete…

   It's been almost 3 years, and this is still under review. I really think Atera admin team does not monitor and care about the feedback from clients at all.

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   HelpDesk Support supported this idea  ·  Dec 6, 2023

2. Synology Active Backup Monitoring

   393 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

3. Integration with UniFi Cloud

   990 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

4. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

   16 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

5. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

   22 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

6. Annouments Board in Customer Portal

   30 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

7. Password access in the portal

   43 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

8. White Label service desk URL

   43 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   HelpDesk Support supported this idea  ·  Dec 6, 2023

9. Adding Notes - Documentation

   98 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   HelpDesk Support supported this idea  ·  Dec 6, 2023

10. White label mobile app for your customers

    388 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 6, 2023

11. Add a support contact number in the Customer Portal

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    HelpDesk Support supported this idea  ·  Dec 6, 2023

12. Customer Portal Should Include Assets

    68 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    HelpDesk Support supported this idea  ·  Dec 6, 2023